坦佩索尼斯塔ES套房酒店(Sonesta ES Suites Tempe)

Tuvimos una muy mala experiencia, ya que nos abrieron el auto la noche del 26 de Octubre y nos robaron muchas pertenencias. Hablé con el gerente del hotel y no me ayudó con la situación. Terrible ya que deben de contar con un protocolo de atención en estos casos. Lo peor es que pagué 17 USD por dos noches de estacionamiento. Y para terminar, no limpian de forma diaria las habitaciones.

這很可能是我經歷過的最糟糕的酒店體驗……我通常住在便宜的汽車旅館，但決定住一些更好的酒店（或者我是這麼認為的）。到達後，那位女士擺弄了電腦近半個小時，最後才告訴我需要晚上 11 點回來。我已經付款了，所以我沒有在其他地方預訂第二個房間。我十一點回來，她記下的用於手動輸入預訂的個人資訊仍然放在櫃檯上。另一名員工到了，他們給我分配了一個房間，但無法拿到鑰匙，所以他們讓我進去並告訴我，如果我們需要離開，我們只需輪流，這樣就會有人在房間後面打開我們回來時的門。進房間的時候已經比睡覺的時間晚了，泳池關了，只想洗澡睡覺。幾乎立刻，我的小孩發現的第一件事就是髒兮兮的床旁的地板上躺著一個空的保險套包裝。仔細觀察床邊的地板，我們還發現了一些隨機物品，例如一包黃油和一個嬰兒玩具，顯然沒有清理過。我為孩子們打開了沙發床，如果有枕頭或毯子就可以了。試圖淋浴，但不得不洗個澡，因為淋浴不起作用，而且由於殘疾人浴室的地板上沒有把手，試圖出去時滑倒了。電視也壞了，燈壞了，沒有燈泡。 ******。

This hotel would’ve been perfect had it not been for the very unpleasant breakfast experience. The Asian lady in charge of the breakfast area was extremely rude and felt it was her place to let customers know it was a 3 star hotel and to go someplace else for better service. She also told them they’re there because they can’t afford better and to “stop acting like a man”. She was very unpleasant both mornings we stayed anytime anyone asked if there was bacon and had a snarky remark and attitude. Other than that lady the hotel is very good. Please consider assigning someone else to handle breakfast

Overall, good stay. I had 3 issues: 1. Trash under the bed. 2. The fence around the pool had rust spots. 3. The woman who worked the breakfast buffet seemed to have an attitude a few times but overall she was nice. Front desk staff was great and accommodating! We wanted to hit a tennis ball back and forth on their sport court. They had tennis rackets but one of the workers went out to their vehicle to get tennis balls for us! Very nice!!!! I would stay here again!

我住在房間裡，空調壞了，他們把我換到另一個房間，電視壞了，走進辦公室，一個男人大喊大叫，有人偷了他的財產，他們報了警，我的狀態很糟糕，他們還沒退款我把錢退了，第二天早上我就離開了，整個住宿期間我都沒有留下來

接待台不友善…停車需要額外收費，但未公開，我希望提前一小時入住幾乎空無一人的飯店，所以我在參加商務會議之前先打掃乾淨。鄰居不舒服。胡德是更好的描述。 *****街對面的聯合處，

工作人員很棒；前台的人在辦理入住和退房時都非常友善。但最好的人是李安，她非常友善，為我們打包了早餐，用拉鍊鎖著，因為時間太早了，我們不得不去機場。我絕對推薦這家酒店並且會再次住在那裡。

Muy equipada, es cómodo en general, los precios están de acuerdo a lo que recibes. Podrían mejorar la limpieza del exterior de las habitaciones.

The cleaning service in the room should be done every 3rd day and not once a week; The laundry room has a washing machine that doesn't work and has dirty water. I asked for a light at the entrance of the door and maintenance didn't come to change it. This should be in better condition.