泰爾霍訥Landal Waterpark Terherne附近酒店

Erg ruime en mooie moderne kamer met een goed bed. Badkamer ook erg ruim. Alleen jammer dat er nog wat zand in het bad lag. Minpunt is dat het zo'n 20 minuten lopen is naar Leeuwarden Centrum. Ook was er geen koelkastje aanwezig in de kamer.

Das Hotel liegt mitten im Zentrum und man kann alles fußläufig erreichen. Die Infos zum Parken am Hotel in der Fußgängerzone wurden vorab super mitgeteilt. Das Personal war freundlich. Die Zimmerausstattung war sehr einfach und in die Jahre gekommen. Trotzdem war alles da was man braucht. Das Frühstück war auch einfach. Wenig Auswahl aber Toast, Aufschnitt, Obst und Joghurt war da. Wer einen tollen Citytrip machen möchte und keine Ansprüche an Ausstattung und Ambiente hat, kann hier für Holländische Verhältnisse eher günstig übernachten.

On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

每月出差幾次,工作你永遠不知道當你第一次到達酒店時你會發現什麼。這是一個真正的寶石,一個小村莊裏可愛的小酒店。房間要麼在原來的別墅裏,有很多特色,要麼在專門建造的新翼上俯花園。我在別墅裏。房間舒適,乾淨,安靜,空間很大。牀很舒服。現場有停車場。工作人員很友好,效率很高。性價比不錯。餐廳有“驚喜菜單”,你說你想要多少課程,是否想要素食選擇,如果有不喜歡的食物,你都會帶你的“驚喜”菜。優秀的食物,真的很好的質量。

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.