希爾頓Puckrup大廳酒店和高爾夫俱樂部，Tewkesbury(Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury)

Reception staff on arrival were excellent. Kids pack was gratefully received. Our room was dirty, the carpet had not been vacuumed, it was stained and there were sweet wrappers.The room also felt really dated, and the sofa bed had not been made up. The pool area and changing rooms were also dirty and looked tired (used tissues and dead insects around the pool, doors missing from cubicles in the changing rooms. Food in the bar was average and overpriced. Tiny bowl of soup, roasted garlic flatbread was basically two pieces of buttered toast. Didn't bother with breakfast which was included with our room rate.

Not enough staff to deal with customers, resulting in lots of delays. Our room had very dated decor and was extremely humid upon arrival, opened the window to see all the rubbish bins and load in area. It smelled very badly, so we had to close the window immediately and suffer the humidity. That night, went to dinner with my kids. Pizza was £19. Pizza!!! Woken in the morning at 6am by the arrival of trucks unloading. Even with the windows closed, loud. Very much looked forward to leaving...

我每週都會在英國各地出差，這家飯店就在我回家的路上，所以為了方便我選擇入住。它確實有一個美麗的景色，很棒的場地，大多數員工都很友好和樂於助人。這次我決定訂一間最貴的房間。這是在歷史悠久的莊園裡，160英鎊，不含早餐，房間裡甚至沒有一瓶水，只有基本的茶和咖啡！不用說，對於這個價格，您會期望它是一個特殊的房間，但事實並非如此！進入大樓前往房間（十月），濕狗的氣味很難聞，儘管我知道這是一家寵物友好型酒店，如果允許寵物入住，他們需要考慮到這一點。太糟糕了。一進房間我就震驚了！房間很小而且非常簡單。他們實際上以主樓成本的一小部分就擁有更好的房間？那麼這 160 英鎊的費用是做什麼用的呢？不含早餐，沒有水，只有基本的茶和咖啡。家具已經過時，由於地板傾斜，衣櫃無法正確關閉。我喜歡一點建築特色，但我不喜歡為不合格的房間付出愚蠢的代價。我向接待處提到了這一點，得到的答復是“是的，那是那棟樓裡最差的房間”，然後建議我最好看看附近的其他酒店。哇——希爾頓幹得好，這真是糟糕透頂的服務。遺憾的是這個位置和我每週的旅行都很完美，但是這個房間和希爾頓的反應是不可接受的。

Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )

Odd business model from a ‘luxury’ hotel chain, if you’re not a Gold/Silver member you won’t be given a bottle of water for your room and there are parking restrictions in some areas for the same reason.

I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y) The staff were fantastic with both the kids and adults. There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers. The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras. The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience. Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too. Checkin and checkout were smooth with no issues. The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!

I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you

Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,

Sunday night stay and it was very quiet. Breakfast was excellent value. Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.