特克薩卡納歡朋套房旅館

Bien

Beware of a bad check in. The assistant manager that checked us in, was not accommodating. We were a larger group ( a group of 5) staying in a larger suite that accommodated 5 to sleep. I asked for extra towels because we all were going to take showers. We had a long day of road travel, the woman flat out told me no. She would not budge on the blunt answer, I even explained that we were a larger group ( all girls) staying in one room and needed at least another set of towels. No customer service was demonstrated, another request that I needed was a set of pillows because of a heart condition I cannot sleep flat. I just needed two more pillows to prop myself up. I also got a flat no. I’m surprised these were all denied, we were not asking unreasonable requests. We felt very uncomfortable and the lady was very harsh, she harassed my nieces when they were in the pool. I can’t help think this was done because of some other issue ( racial?). I want to say I would never return to Hampton Inn because of this employee but the lady that checked us out as I needed to leave, turned our uncomfortable stay to a tolerable one. She did say, several customers had complained about this manager, so there are som sort of employee issues there and it’s leeching to horrible experiences to the customers. Beware if you stay here and come across this assistant manger. I hope you do not encounter her, she made me feel very uncomfortable and upset. Especially when I was traveling with my nieces and sister doing a girls trip.

fridge was not cleaned out but other than that it was great. Staff was amazing and breakfast was good.