毛納拉尼酒店-奧伯格度假村精選(Mauna Lani, Auberge Resorts Collection)

The hotel was amazing! Would highly recommend to anyone! I stayed on a solo trip and had an amazing time - everyone that worked there was super friendly, awesome restaurants, pools were amazing (love the adults only pool), great activities (highly recommend the sunrise canoe and tennis clinics), etc. Will definitely be back.

I do like how the hotel was refurbished mixing the old with some new style. I do think the suite I had was a tad small but the bathroom was large and the view was lovely. I do think the breakfast area and Halani was a great addition to the hotel but it needs more breakfast variety and a higher end menu for brunch on weekends. The prices are high but the good news is they are everywhere so it is the 3rd best resort on the island of Kona. It can be the 2nd if it reconfigures the spa and adds a new restaurant that serves kid-free fare. A little less noise would be nice in the pool area so expanding the children's pool would be wise.

Valet was unprofessional and disingenuous (for example, they led us to believe that valet parking was included in the hotel rate, and it was not). Front desk lacked basic hospitality decorum. At one point we were handed wrist room key fobs stained with sunblock. Our first room was not clean. There were smears on the furniture, and one of the sinks contained particulate matter which we were later told was likely the result of plumbing issues (backflow of material between rooms). The director of rooms honored our request to cancel our upcoming room reservation and we appreciate her consideration considering our experience with the Mauna Lani, Auberge resort. Unfortunately this was neither the quality or service I anticipated for a resort with a $1000/night price point.

We trusted the brand - therefore booked a room. All is well, except the front desk staff. There was no friendliness nor were they welcoming. I felt very disrespected. And they were definitely NOT there to provide customer service!!! I don’t think I’ll come back here, I will go to four seasons.