In terms of the all-around experience — staff, service, comfort, food, and cool factor — this hotel is truly fabulous. The staff are so warm and accommodating, the rooms (and beds) are super comfortable and beautifully appointed, and the hotel itself has a super chic, demure ambience (with absolutely delicious breakfast on the gorgeous rooftop terrace).
The staff really deserve special praise though, they really made the experience special with a few simple gestures that went the extra mile. Some examples:
- I arrived from the airport around 12PM (before rooms were ready), but instead of just sending me on my way until 3PM, the very kind front desk staff offered to take my number and call me as soon as a room was available. Only an hour later, they called to let me know my room was ready and that I could return to complete check-in.
- Upon entering my room after check-in, there was a hand-written note from the staff thanking me for my patience with check-in (remember, I was the one who was early) along with a small box of chocolates and a bottle of wine.
- As I was checking out (at 3AM, for an early flight), the gentleman at the front desk told me that, had I let them know I would be leaving early, they would have prepared a small to-go breakfast. Then, he ran upstairs for a minute, and returned with an espresso in a to-go cup and a small bag with a sandwich and granola bar for me.
I was so impressed by this hotel, and I really cannot recommend it highly enough.
翻譯