The front desk took an hour to check us in and the lady at the front named Karen was very rude and unprofessional. We specifically reserved a king bed but hotel said that they don’t have a preference and have very few king beds. Miguel Angel Alvarez Badillo said he worked there only five months as a general manager and he only gave excuses for incompetent staff. He only offered us a drink and said that the hotel has nothing nearby and the closest thing was a mall 15 minutes drive away. Very bad service and hot water is impossible even after telling the front desk.