東京芝賽萊斯廷酒店的評價

來自住宿之回應: Thank you very much for staying at Hotel The Celestine Tokyo Shiba. We also sincerely appreciate you taking the time to share your feedback regarding your stay.We are delighted to see from your comments that your recent stay was a satisfying one.Our hotel is highly regarded by many guests for its excellent access to Tokyo Tower, which is approximately a 20-minute walk or a 10-minute taxi ride away. We are also honored by your kind words regarding our staff. We will continue to strive diligently to live up to your high evaluation.Once again, thank you very much for sharing such wonderful feedback. We would be delighted if you would choose to stay with us again should the opportunity arise.General Manager

來自住宿之回應: 非常感謝您日前入住東京芝塞萊斯汀飯店。我們很高興得知您入住愉快。衷心感謝您對飯店地理位置和員工服務的高度評價。對於房間大小未能達到您的預期，我們深感遺憾，並對由此給您帶來的不便深表歉意。我們將繼續努力，確保所有賓客都能擁有舒適愉悅的入住體驗。此致，前台經理

來自住宿之回應: Thank you very much for choosing Hotel The Celestine Tokyo Shiba.We are delighted to hear that you were able to enjoy a peaceful and comfortable stay with us. Knowing that you could finally rest well after your time in Shinsaibashi is truly rewarding for our team.We are also pleased that you found our location convenient and appreciated the cleanliness of our facilities. Thank you for sharing helpful details about the nearby shopping streets, restaurants, and convenience stores.We will continue striving to provide an even better experience for all our guests. We look forward to welcoming you back on your next visit to Tokyo.

來自住宿之回應: 感謝您入住東京芝塞萊斯汀酒店。我們非常感謝您提供的寶貴意見。對於您入住期間客房設施的不足，我們深感抱歉。我們一直致力於為賓客提供舒適的住宿體驗，對於此次接待準備工作的不足，我們深感抱歉。我們已將此事回饋給飯店全體員工及清潔部門，並將努力改進，避免此類錯誤再次發生。儘管我們始終以提供安全舒適的住宿環境為目標，但此類事件的反覆發生仍讓我們深感歉意。我們衷心希望您能再次光臨。對於這次造成您的不便，我們深表歉意。全體員工期待您的再次光臨。此致，前台經理

來自住宿之回應: Thank you very much for choosing Hotel the Celestine Tokyo Shiba from among the many hotels available. We also appreciate your feedback. Your kind words, "The location is great and the service is attentive," are a daily encouragement for us. Once again, this reminds us to be mindful of the importance of welcoming each and every guest with care. All of our hotel staff look forward to welcoming you back to Hotel The Celestine Tokyo Shiba as your base for your plans in central Tokyo.Sincerely,Front Office Manager

來自住宿之回應: Thank you very much for your wonderful feedback and for rating us so highly! We’re delighted that you enjoyed our convenient location near Shiba Park Station and appreciated the friendly service from our team. We understand your comment about the limited shopping areas nearby, and we truly appreciate your honesty. Our staff is always happy to assist you in finding great shopping spots around Tokyo to make your stay even more enjoyable. We look forward to welcoming you back for another pleasant experience!Sincerely,Front Office Manager

來自住宿之回應: We sincerely apologize for the significant inconvenience and discomfort you experienced during check-in and your stay, despite your choosing our hotel from among so many others.First, we deeply regret that we kept you waiting for an extended period during check-in and that we failed to fully understand your circumstances and requests regarding room assignments, which ultimately led to your dissatisfaction. We should have taken your luggage and the situation of your traveling companions into account from the outset and assigned you adjacent rooms; however, we failed to exercise the necessary consideration. We deeply regret our inadequate response, including the fact that we were only able to address the issue after you brought it to our attention.We also apologize for failing to meet your expectations regarding the hotel’s location and surrounding environment. While there is a convenience store within walking distance of the hotel, we did not provide sufficient guidance regarding its nighttime hours, and we sincerely apologize for the inconvenience this caused.We take the feedback you provided very seriously as an important point for reviewing our overall service, including the front desk staff’s response, and we will certainly use it to prevent recurrence and improve our service.We deeply apologize once again for causing you to feel this way at a hotel, which should be a place to relieve the fatigue of travel. We would be grateful if you could give us another opportunity to improve our service in the future.Thank you very much for taking the time to share your feedback with us. Sincerely, Front Office Manager

來自住宿之回應: Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba. We express our gratitude for the feedback and we are also very pleased that you had a good impressions with our facilities. We hope your stay was memorable one. We are glad that you liked KOSE amenities, as they are one of our recommended amenities. We look forward to welcoming you back to The Celestine Tokyo Shiba, hopefully soon in the near future. Sincerely, Front Office Manager Hotel the Celestine Tokyo Shiba

來自住宿之回應: Thank you very much for your stay at Hotel The Celestine Tokyo Shiba. We also appreciate your feedback. We are pleased to hear that you enjoyed the buffet-style breakfast at La Perouse Tokyo. We are also delighted that you enjoyed our original curry. This is a signature dish, created by Executive Chef Motokoide Mitsuru, who created a spicier version of a curry recipe passed down since the hotel's opening. The Standard Double room you stayed in is our most compact room. If you prefer a slightly larger room, we recommend the Superior Queen. This room features a sofa by the window instead of a round table, which will allow you to unpack your luggage more comfortably. If there is a room type you are interested in next time, we would be happy to accommodate you. Please feel free to contact us. We will continue to strive to ensure that our hotel is a place where you are satisfied and want to return. We look forward to seeing you again soon.Sincerely,Front Office Manager

來自住宿之回應: 非常感謝您入住東京芝塞萊斯廷酒店。我們很高興您度過了一段輕鬆愉快的時光，並且客房景觀符合您的期望。對於早餐菜單，我們深感抱歉未能滿足您的期望。我們會將您的寶貴回饋告知餐廳。飯店全體員工期待您下次來東京時再次光臨東京芝塞萊斯廷酒店。住宿經理

來自住宿之回應: Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and we express our gratitude for the kind feedback. We are delighted that you had a memorable stay at Hotel the Celestine Tokyo Shiba. We are pleased to hear that you enjoyed the 24-hour self-service drink service in our guest lounge. There are only a few rooms with a view of Tokyo Tower, so I'm glad you enjoyed it. Hotel the Celestine Tokyo Shiba is conveniently located near the Tokyo Tower. In the heart of the metropolitan area, there are countless historic attractions and sightseeing spots. We look forward to welcoming you back to The Celestine Tokyo Shiba, hopefully soon in the near future. Sincerely,Front Office ManagerHotel teh Celestine Tokyo Shiba

來自住宿之回應: We would like to take this opportunity to thank you for having stayed with us at The Celestine Tokyo Shiba and your kind comments regarding the hotel. The Celestine Tokyo Shiba is conveniently located near the Tokyo Tower. In the heart of the metropolitan area, there are countless historic attractions and sightseeing spots. We are so pleased to know that you two had such a lovely time at the hotel. We hope your stay was memorable one. We hope to welcome you again the next time to Tokyo.Certainly hope you will choose to stay with us again on your next visit to Tokyo.Front Office Manager

來自住宿之回應: Thank you very much for staying at Hotel The Celestine Tokyo Shiba. We also appreciate your feedback regarding your stay.We are delighted to hear that you found our service attentive. However, we sincerely apologize that your room faced another building. Depending on the room type, some rooms offer views of Mount Fuji or Tokyo Tower. Please feel free to ask our staff about this. We look forward to welcoming you back. Front Office Manager

來自住宿之回應: 非常感謝您從眾多住宿選擇中選擇入住東京芝塞萊斯汀酒店。我們也衷心感謝您的回饋。我們非常榮幸收到您對我們員工服務的許多讚揚和好評。得知您認為這次入住體驗“物超所值”，我們倍感欣慰，這也激勵我們更加用心款待每一位賓客。感謝您的讚美之詞。在這樣炎熱的天氣裡，請注意保暖。我們全體員工將繼續努力，確保飯店成為每位賓客都滿意並期待再次光臨的理想之所。期待您的再次光臨。住宿經理