Right off the Oshiage Skytree station (Tobu line) and connected with 2 metro stations, very easy to access across town. Room is big comparing to most Japanese hotel rooms, great view and they have a laundry room on 8/F. Front desk staff were really helpful especially mr. Sato he helped me shipped my luggage to Kyoto and helped filled out the form!! If i'm returning i would definitely consider staying here again!
The last time we were at Tokyo, we were at the Kinshicho area so this was the main motivation for us to book Sotetsu Fresa Inn Tokyo-Kinshicho. Our first impression of the place was that it was very strategic, probably a good 200 meters' walk from Kinshicho Railway Station's southern entrance. The check in was very efficiently done and then it was time to check our room. A lot has been made in the reviews about how small the room is and I can't blame people for thinking that way. It's not so much the fact that you can't fit people in it but the fact that it does feel a bit cramped if you're travelling with multiple suitcases. The beds are comfortable as are the complimentary pyjamas that are laid out for you on the bed. My favorite feature of the room was the bathtub and it was good to have a dip at the end of a day. There is a laundry facility on the second floor which you can use to wash your clothes. Complimentary sachets of tea and coffee are available on the lobby for you to take up to your room. The clear point of improvement that I would suggest for it to have a ramp at its front entrance. As a result of this, guests would have to physically lift heavy suitcases up some steps to enter into the front lobby. It would be very useful and helpful to have some form of a ramp. I make particular highlight of the service. The staff at the receptionist's table are some of the most courteous and kindest people I have come across during my travels in particular the female staff member with long ponytail of Southeast Asian experience. I had four suitcases when I checked out and so I asked for her help to book a taxi to go to Haneda Airport. While careful to manage expectations, she promised to check with the taxi driver if four suitcases could be accommodated. She not only did this and confirmed that our four suitcases could go inside the taxi, but she physically helped load the suitcases onto the taxi while I went upstairs to check if there were anything left behind. We are very thankful for this staff member for her assistance.