Men＇s Wearhouse附近的托萊多酒店

不錯乾淨的酒店工作人員友好靠近餐館和其他企業

牀上的牀單和浴室的毛巾上都長着陰毛,幾周前我訂了房間,我到的時候可以晚上10點左右來。我不需要打騷擾電話,看看我是否還在來,這樣他們就可以把我的“最後一間房間”給別人。微波爐和冰箱都不工作。冰箱有一個設置-冷凍。我的汽水在早上結了冰。微波爐根本不能用,我早餐存的飯也做不了,前台不知道怎麼讓微波爐開機,拒絕做任何事,就他們的調查寫了個噁心的評論。我收到一個明顯預先準備的回覆,來自紅頂公司和前台。他們答應“做一些改變”。是的-是的-你關心的是你得到了我的錢。那是你從我身上得到的最後一個錢。甚至不要想住在這個骯髒噁心的地方。如果我可以在這個網站上給這個地方一個零,我會的。我在紅頂客棧問卷上給他們一個零。這個地區還有很多其他更有名的酒店。如果因公出差再次帶我去那裏,我會留在其中一個--而不是紅頂酒店。我希望我的點評能夠防止其他人有我曾經有過的糟糕經歷。而且,理論上說,這是禁菸的,但是人們可以在房間外像惡魔一樣抽菸。

如果您要來鎮上參加音樂會，這裏就是您的理想選擇。我們在托萊多參加了Martina Mcbride音樂會。步行1至2個街區到公園，您可以從我們的房間看到場地。河的美景和市中心。我們到達時很忙，我覺得當晚發生了一場大型婚禮。代客得到了支持，但處理得非常好。非常好的男人工作代客。前台對我們很好，給了我們如何參加音樂會的指示。音樂會結束後去了屋頂酒吧。我認為房間的景色很好，直到我爬到屋頂！驚人。好飲料也。勞倫，我們的調酒師非常關心我們。第二天早上的早餐快速而且很好。再次偉大的服務。驚人！希望很快回來

當心附加費用。我們通過電話從路上預訂,告訴他們我們有狗,“沒問題”。我們在前台確認了狗,沒有提到附加費。我剛收到賬單,有一筆很大的狗費。兩個店員都沒有提到增加的費用。這是該地區的一個價格更高的酒店,如果我們知道費用,我們就不會入住。我打電話給公司電話,那個人說費用已列入網站上,他不會摘下來。他給我去“經理辦公室”,那個去了VM。如果我們知道我們就不會住這裏了。房間還算合理,自助早餐對於公路酒店來說很一般,雞蛋都是從麪包上切下來的。老婆要到房間泡茶,杯子發黴了。不會再留下。

位置好,早餐只有幾樣! 需要更多的服務項目和更多的人!

酒店對麪就是超市,餐館,非常方便.不過酒店早餐很一般.

很好，服務很到位。吃飯購物很方便。下次回去一定會再次入住。雖然不是超級豪華的，但是性價比很高，住的很舒適。

這是我一生中第一次寫評論。我認爲我從來沒有這麼差客戶服務。上下文:我預訂了一個星期。入住結束時,我打電話想延長3天,但電話裏的女士說我可以再多住2晚(OK酷,我稍後會算出最後一晚)。然後,第二天我去前台要求再多住一晚。前台的女士(一位女士比電話上的女士不一樣)讓我簽了字,說我很好走。第二天我又接到第一夫人的電話,她對我大喊大叫。“你沒聽我的話”。她沒有用一種很好的語氣告訴我這件事,她用最粗魯的方式通過電話向我尖叫,告訴我這是我的錯。她的藉口是“前台小妹新,不知道在說什麼”。這怎麼是我的錯?然後她說她會想出來,10分鐘後給我打電話。30分鐘過去了,我給他們回電話,因爲我還沒接到電話,還爲生氣道歉(我先道歉,雖然這不是我的錯)。然後她說她可以把我搬到一個新房間,我要求打折。我必須離開工作一小時收拾我的東西,並開車兩種方式,只發現他們的折扣是20美元。我丟了更多的錢離開工作,我取消了我的房間。(我後來又要了一次,但他們說已經滿了,這與我所理解的一樣)之後,我分別打了3次電話,要求和經理說話,我被告知經理星期五早上7點回來。我7點打電話給dot,得知經理不在,週一會回來。這麼好的酒店,服務這麼糟糕,真是太遺憾了。我是多年來在酒店裏最失望的。我強烈建議不要住這家酒店,從那裏30秒就有希爾頓酒店,值得花15美元在那裏呆下去

My family stayed at this hotel last year as well. However this year the customer service was really bad. Upon checkin I was greeted at 1:30 pm you know checkin isn’t until 3pm, I acknowledged the statement and said as I flight just arrived if there was a room available we would appreciate it. I was asked if I had 2 reservations I said not 2 for tonight but one for 11/20 and 11/21, she said that’s what I said. I said thank you and I felt she was becoming confrontational. She asked if I wanted the platinum food credit or points I took points my total came to $12 so I owed $2 with the$10 f&b credit, I asked if she could just charge to room since she just checked me in she said no a told me I had to pay no, I reached again for my credit card, she then went to process and said owe it let me charge the room, again I said thank you but never having the politeness returned. Day 2 we had to call and request the 2nd reservation be combined with the 1st, I guess at check in this wasn’t done. No biggie just meant had to get new keys. 2nd night asked for late check out of 3pm from make agent, it was granted, as working remotely and spouse visiting family in the area. It’s 12:15 pm, maid tries to enter room I tell her we have a late checkout, then hotel phone rings, it’s the front desk agent I encountered at checkin, she asked if I could leave the hotel, I repeated, you are asking me to leave the hotel, she said yes. She then stated the maids were done cleaning and only my room was left and they’d just have to sit around until I left. I told her I didn’t have a car as my husband had the car and reminded I was platinum member and that late checkout was a benefit, she restated if you could leave early I know they told you 3pm, I restated I have no transportation I can’t leave now, she said call me back and let me know one way or another if you’re leaving early . My husband returned at 2pm, we left at 2:15 returning the key I said non thing to the agent, and she of course said no thank you for staying. The room was acceptable no housekeeping during stay. Called once front desk as stain on sheet. Also tv had to be reset as it started turning itself off.

位於市中心的絕佳位置。房間很大,最新。驚人!!