托萊多Historic Woodlawn Cemetery附近酒店

一個舒適的中途停留,但工作人員可能會更熱情,早餐可以提供更多的選擇

Clean and satisfied with stay… Parking area is nice and well let…sketchy area to one side but barb wire fence installed to keep out the undesirables… Lobby is modern and spacious…. Limited elevators but they move quick…. Hallways clean and well kept…. Carpet in common areas clean and no damage…. Room was super clean and no damage to walls floors or furniture that was visible… Bathrooms super clean and no mold observed anywhere Staff attentive and kind Would stay here again👍

Subject: Disappointing Experience with Assistant General Manager Kelly at Marriott Hotel I recently had an unfortunate experience at a Marriott hotel, specifically with the Assistant General Manager, Kelly, that has left a sour taste in my mouth regarding the brand as a whole. My party and I made an online reservation for the night of September 23rd, only to be informed upon arrival that our reservation was mistakenly logged for the previous day. Although we asserted that the error wasn't on our part and could have been a system glitch, Kelly insisted that we would still need to pay for the prior night that we did not book or utilize. Faced with this dilemma and already present in the city, we felt compelled to go ahead and pay for an additional night on September 23rd. My intention was to address this issue with the front desk the next morning, hoping for a resolution. However, Kelly maintained her stance that the duplicate charge would not be reversed. What was even more concerning than the financial setback was Kelly's attitude during our interactions. She was not only unaccommodating but also displayed rudeness and condescension. Astonishingly, she even smirked while stating that we would not be refunded. It's disheartening to witness such a lack of customer service proficiency, particularly from someone in a leadership position at a renowned hotel chain like Marriott. This experience has not only influenced my decision but also that of my business; neither will be utilizing Marriott's services in the future. We will be actively seeking a resolution through our credit card company and are considering other channels to voice our concerns. It is crucial for Marriott to understand that while the issue of double payment is significant, the larger concern here is the grievous lack of professionalism and courtesy shown by a senior staff member. For a brand that prides itself on hospitality, this incident has been a stark contrast to the standards one would expect.

位於市中心的絕佳位置。房間很大,最新。驚人!!

旅行的中轉站睡一覺還是很不錯的！酒店很新，床品很舒服，是萬豪的品質。酒店停車22刀每天，但是對麪停車樓衹要六刀，他們一般會推薦客人停斜對麪。我退房的時候是早上六點，天還沒亮，一個女生要去斜對麪停車樓那拿車，酒店還派了個保安陪我走過去看到我上車保證我的安全！他說Toledo是小底特律，有的地方治安不是太好！所以他們要陪我走去拿車！太好的酒店了吧

設施很新，應該是開業不久的。酒店很乾凈，有早餐，提供冰，比很多四五星酒店方便，性價比高！但是在預授權的時候扣了2筆，前台感覺是新手。住1晚作為中途休息還是不錯的，但他的位置畢竟離市中心有點距離，喜歡熱鬧的還是選擇靠近市中心的酒店會好一些！