同波爾Staybridge套房(Staybridge Suites Tomball - Spring Area)

I had a email confirmed reservation for Saturday night. After driving for several hours the hotel called me 20 minutes before I arrived and informed me my reservation was cancelled because they had overbooked. I’ve never seen or heard of a hotel doing this before. They would not help me find another hotel.

Just much less well kept than I would have expected. Outside looks much nicer. Inside all the hallways and our room smelt bad. There were dirt on lots of the walls and mold and mildew lots of places.

I was checked in to a room that already had people in it! Will never use this hotel chain again

Booking/check in was easy. Our group called several times with questions about our stay and everyone was very courteous and helpful. The woman who checked us in was extremely helpful and accommodating! Bathrooms could have been cleaner. Found several hairs in tub.

The front desk staff were super nice and accommodating of any requests we had during our brief stay. I love that pets are welcomed, despite the deposit. Although, I had expected that may be required. The room was clean and nicely laid out. I really like the tiny apartment feel going on, and will plan to stay here again next time I am in the area for a visit.

The queen suite was great! Roomy and comfortable. Fully equipped kitchen; large fridge, stovetop, microwave, dishwasher, dinnerware, silverware. Very pleasant staff.

Very happy with my experience. Staff is pleasant and attentive. AJ and the other staff members really understand and provide customer service. The facility itself could use some minor touching up aesthetically, but they offer everything you need, so easy to live with the small faults. I would definitely stay here again.

I will start with the good: The breakfast was good with a lot of options. The nighttime manager was helpful. The lobby was nice and clean. Then onto the bad: We were supposed to have a queen sized bed and only received a full. There seems to be zero sound insulation in the walls. All of the road noises came through clearly to the 3rd floor. The original mattress for the pullout couch had a nasty stain on it. It looks like the there was puke dried on the wall next to the toilet paper dispenser. There are zero comforters in the entire hotel for the pullout couch which made it rather cold for my son.

I tried to get receipt at check out and was pretty much told to f off … the bed was horrible the mattress was wore slap ass out