湯姆斯河Marquee Cinemas Orchard 10附近酒店

我只在酒店呆幾天,只真正入睡。浴室需要一些更新,但除此之外,酒店相當。房間很乾淨。每個人都很友好。酒店很安靜。我們在這裏住了幾年。

這是我們一年到頭的一回機會,我們8月22日星期二到達,8月26日星期五離開,三晚的費用是464.94美元。我們到得有點早,大堂有點破舊,被放進112房間。沒有便利設施:吹風機、熨斗、冰桶或咖啡機。房間一點也不新:冰箱工作了,但是密封條裂開了,冰箱下面的表面肯定溼了很多次,你可以看到闆闆上缺少了貼面。你剛進來時光線已經壞了。房間還算乾淨。前台的那個人花了大約20分鐘找到一個冰桶,洗了它,找到一條襯墊,然後把它帶到我們的房間。他試圖給我們服務。我們星期二在克里斯托弗的酒吧吃了晚飯。好的食物,酒吧服務員很棒,一個很好的家鄉感覺。星期三,我們去海灘,然後回來淋浴。淋浴時沒有水。我們必須換一間新房間,搬所有的東西,然後最後淋浴。第二個房間,116,有上面提到的4個設施,燈光工作,淋浴工作(冷水)。我們7點去了酒吧,一個男人對酒吧服務員大喊大叫,要關門。我問前台那個女的當地餐廳推薦不錯,她的回覆是googled,通常我們都能得到推薦,從老路走出來就得到一些好東西。用中文點的。週四去海灘了。淋浴水很好。在酒吧吃。打開麥克風晚上還可以。食物幾乎沒那麼好。我們發現這是一家福利酒店。沒有家政服務。人們在大廳裏放垃圾和髒毛巾。我不得不去前台拿毛巾,沒有面巾。早餐的選擇是關於你所期望的:冷麥片,華夫餅機,丹麥咖啡。一個女孩坐在桌子旁,頭上蓋着毯子。你可以告訴很多客人沒有付錢的客人。我們自己打包了酸奶和水果,所以我們只喝了咖啡(因爲沒有咖啡機,所以不得不在第一天早上)然後回到房間。我們本來沒有想到麗茲酒店,但期待前台提供一些服務和友好。除了那個拿着冰桶的人,我們沒有其他服務。這是我們一年中離開的時光,我在酒店外面度過了一段愉快的時光,但裏面非常令人失望。我們永遠不會回來。讓我對溫德姆連鎖店的質量感到疑惑。

The Management and hotel staff need a lot of education on respect, privacy, courteous behavior, empathy, and taking responsibility when wrong doing is involved. I wrote a review and it was sent back to me saying for legal reasons they could not post. Very confusing. I went there for my birthday with my mom and sister. It was also a last hurrah before starting chemotherapy. Here were the issues: 1. Musty smell in the rooms 2. Large alive BUG near TV 3. Staff walking in our room without knocking or announcing themselves 4. The rugs are extremely old and fraying and dirty 5. The bottom of the curtains were filthy. When I tried to address it with the staff they become defensive saying it was because we had concerns about the room and they came to check instead of apologizing and saying who they were. Went to the front desk to complain about staff just coming into our room while I was lying down and thought it was my sister and mom coming in the room and when I opened my eyes it was a strange man. It was frightening and disconcerting and I got off of the bed and asked what happened to knocking. The man told me that he thought the room was empty since my mom and sister were at the front desk addressing the concerns. I explained that we were registered as three. I was told by the front desk staff that it was the manager who was concerned, so he entered our room. Nobody seemed to get that no matter what the reason, one should knock and announce yourself before opening the door to a patron's room. It only takes a few seconds to do that. There was no apology for the invasion of privacy. That is my biggest complaint. They just seemed to feel like it was ok to just not knock or announce themselves. In fairness, the beds were comfortable and bathroom clean. The restaurant and bar area was nice. However, it was hard to enjoy these things while the other issues were present. We were provided with a different room. But that one still was smelly, but at least no bugs.