伍德拜恩酒店&套房(Woodbine Hotel & Suites)

I had a bad experience staying in Woodbine Hotel. I had my reservations and called them several times few weeks ago before my arrival date to confirm my booking and the front desk confirmed my reservations. When I get there And check in the room, again I double check my reservation for 2 nights and requested for the same room as I have my early tour the next day for the entire day and front desk was informed about it. However, when I came back at night from my long day tour, I approached the front desk to get my key and she asked my name to verify and hand over to me the key with the same room number from the first night. I decided to have a dinner first then, after few more hours, I came back to enter my room but key wasn’t working and again I asked the front desk to double check my key and this time, I spoke to a guy in the front desk, I told him I couldn’t be able to enter the room, so he checked and reprogram my key.When I’m about to enter my room only to find out that there’s another guest occupying the room. It was a DOUBLE-CHECK IN. I proceeded to the front desk immediately, and I was really upset and tired from a long trip but he was just telling me it was a MISTAKE. It was 1am and a long tiring day for me so, I didn’t want to argue and didn’t get my room accommodation anymore but requested the manager to call me and email me whenever he comes the next day.Unfortunately, after 3 days until now, I haven’t receive any calls or email from the manager and no action taken. I keep calling the property but still the manager wasn’t around yet, It seems they don’t take the complaint seriously….

房間很小，辦公椅太大，妨礙您在房間裡自由活動。 午餐不好吃。 房間有股潮濕的味道（無法打開窗戶） 浴室凌亂（淋浴間地板髒，水槽生鏽） 淋浴不方便（空間不足，水積在地板上） 床邊的燈壞了 臥室裡的果蠅 由於舉辦婚宴，酒店一直吵鬧到週五深夜 該卡在白天被消磁，當我們週五晚上到達時，前台在超過 15 分鐘的時間裡沒有人回應我們的請求。 對品質感到失望，我們不推薦這個地方。

The reception was very helpful to wait for my check in even I could come to the hotel in the mid night. She can also provide helping hand for allowing me to leave the luggage there for a couple of hours after checked out.

We arrived two hours before check in time, waited only a few minutes to check in,it's very nice.And the room is clean too.

everythings okey ,clean and staff really nice so accommodating , thanks

Decent accommodation and amazing breakfast