The staff at the annex are great. We had a few issues with our room and they were prompt and helpful. The lobby is great, bar is awesome, and we appreciate the text based checkin and communication. I will say that the hotel is pretty pricey and the rooms are minimalist cool, but they could be more comfortable and have more creature comforts (more toiletries, hangers, iron, better vanity lighting, comfier chair, etc. we’ve stayed at some of the more high end modern hotels in Toronto (the broadview, the drake, the Thompson, etc) and we found the staff to be the very best at the annex, but the room to be the least comfortable (maybe it ties with the drake). We also always pick the cheapest (smallest) room wherever we stay FWIW. That said we would stay again because they made the experience memorable and we felt very well taken care of.
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