赫維灣閃亮背包客青年旅館的評價

來自住宿之回應: Dear Eilidh, Thank you for your earnest feedback. Our deepest apologies for the lack of written follow-up to your phone booking: we understand that would have prevented most of this unfortunate incident, which we sincerely regret. The staff on duty at the time of your arrival did their absolute best to find a suitable alternative – to which we would have been delighted to drive you - before resorting to the cinema room, which had been cleaned up and fitted with clean linens to maximise your comfort given the circumstances. As far as the access to the room was concerned, our receptionist volunteered to stay up afterhours to let you in at your desired time towards 11pm, rather than within 10pm per regular hours. You were free to access the room earlier as it was ready by 8pm. Furthermore, nobody would have been able to access the pool table at 6:30am, as it would have been physically accessible no earlier than 7am. We understand that seeing off-duty staff members share a small moment of hilarity may have upset you, however you can rest assured no humour whatsoever was directed toward you or your situation. On the contrary, they carefully prepared the room for you once it was clear no alternatives were available. We understand your frustration and your poor experience with our staff: even though several guests have been happy with our team, responsibility must be taken where due. Thank you once again for sharing your experience. Safe travels from all of us! :) Flashpackers Team