Booked a nights stay for our 26th wedding anniversary. I was severely disappointed with the hotel. The room was not worth the price I paid . The building is old and worn (not as advertised on their website) the room even though we got told was cleaned and ready for us, was not clean. My wife spent the first 30 minutes cleaning the kettle, cups, spoons, glasses and sink. She then went around taking photos of our room the dirt and the stains on the carpet and the rotten window frames. The bed was uncomfortable I would assume the mattress was several years old. After reading the hotels reviews we decided not to eat at the hotel. We did read the menu but the options were as outdated as the hotel. We felt swindled. When we complained to the hotel they said we could not complain to them as we booked through trip.com . They then said our room was an upgrade. God only knows what the original room was like.
翻譯