湯斯維爾Gazebo附近酒店

我們已經使用Rydges SouthBank作爲我們的基地相當幾年了,因爲它靠近足球場,步行即可到達城鎮和各種吃飯的地方。我們通常住在高檔客房,其中一些已經更新,有些非常需要更新。幸運的抽獎你分配的房間,儘管它們都花費相同的費用,無論配件。我們發現工作人員大部分時間都很友好和樂於助人。我們喜歡他們的自助早餐,作爲Rydges會員,我們以2比1的價格獲得。不幸的是,他們的餐廳不再營業,所以無法使用Rydges會員的其他額外津貼。我們喜歡爲我們的車提供祕密的街道停車場。

Booked in on Friday 5/5/23 for a nights stay .. given card to open door, after several attempts & door not opening husband went to reception and was given another keycard.. opened door and walked in and within a few minutes realised room already occupied by someone rose.. they weren’t in room.. thankgod! Husband went to reception while I waited with bags.. given another room on Different floor away from the friends we’re were holidaying with.. after shower I was feeling quite anxious about being in someone else’s room so decided to go to reception to lodge a complaint .. was basically ignored and receptionist actually shrugged her shoulders. I told her I would be complaining to management and again she looked through me and just sort of shrugged again.. at no point did she apologise .. a sorry might have gone a long way?? I left there feeling I’d done something wrong.. I wouldn’t stay there ever again

The Mercure Townsville is a very comfortable hotel. The rooms are exactly what you'd expect at Mercure, comfy beds, all the necessities. The service is impeccable, and the food is to die for. I thoroughly enjoyed my stay... for the most part. The one downside for us, was the fact that at all hours of the day, sun up to sunset, the manager in place at this hotel deems it acceptable to run Sky News on every TV set around the bar and restaurant. Politics in public spaces is never a good idea. Extreme political bias in public spaces, is downright uncomfortable. Every night we sat there at dinner whilst the typical Sky News opinion piece headlines flashed all over the multiple TV screens throughout what is supposed to be a relaxing space. These headlines were loaded with such extreme (and I would go so far as to say hateful) political bias, that I do not even feel comfortable writing them here, or attaching pictures, for fear that my review may get rejected for the use of the words contained in them. Regardless of your own political standings, I’m sure that the vast majority of reasonable people can agree with me when I say that it is never appropriate to broadcast such a politically charged news station in what is supposed to be an all-inclusive, welcoming space. And let’s not conflate fact as opinion here, it IS an extremely biased, politically charged station, who’s owner is the subject of a royal commission campaign, and who has only very recently been taken to court in the U.S and forced to concede that his media empire knowingly lies. I’m not sure what management is trying to achieve by the all day broadcast of such a controversial station, but it has most definitely resulted in the loss of my own, and my family’s business. Very disappointing, as we otherwise would have been regulars. This has nothing to do with being a “left wing snowflake”. It has nothing to do with being “woke”. This has to do with wanting to go away on holiday and leave politics at home where it belongs. Now, to be fair, we did approach the manager about this situation before coming to the decision that we will not return. The response was entirely unacceptable and in our view, unprofessional. He told us that he did change the station after our last visit, but that the regulars at the hotel asked for it to be turned back onto Sky News, and so he did. So on our next visit to the hotel, there it was again. We approached the manager again regarding this, and his response to us was that “he can’t win”. He then told us that he will make a note to ensure the channel is changed when we visit. We found this utterly demeaning, condescending and, to be frank, insulting. He doubled down on the previous reasoning that the regulars ask for Sky News because, in his own words, “It is the most informative”. Sir, there is nothing informative about the headlines we witnessed on this station during our multiple visits. It is not news, it is political “discussion” loaded with extreme bias

非常滿意，非常喜歡

我們在19號房間住了2晚。這是在馬路的第二排,沒有道路噪音。淋浴很好。我們有自己的wifi,所以不能評論wifi提供的。包括Netflix。冰箱有一個小冰箱。該單位有茶/咖啡2碗和2盤。它靠近馬路對面的酒吧,步行5分鐘。牀很舒服,交流工作得很好。這裏還有其他一些旅行者和家庭。我認爲游泳池已經填滿,但bbq區域仍然在那裏,雖然我們沒有使用。入住很容易。

This is my letter to Allure which has gone unanswered. “Dear Sirs, I would appreciate if this email is forwarded directly to the Manager of Allure. I have spoken with a couple of people who identified themselves as reception and after hours staff, but I have been unsatisfied with what they have done. On Friday 11 March I booked into your hotel. My flight got into Townsville at approximately 7.30-8.00 pm, so I would have been at the hotel around 8.45-9.00 pm. Immediately I entered my room I turned on the air conditioning unit in the living area. It was plain to me that the unit was faulty. It was so noisy (a continuous high pitched siren type sound) that it simply could not be used. I turned on the unit in the bedroom and it too was noisy - not as noisy at the living room unit, but still too noisy (a continuous drone) to keep on during the night. I immediately rang the after hours number and requested a change of room, but was told this was not possible. I requested that the units be serviced the next day. I spent a terrible night. It was stifling hot and airless in the bedroom and there was nothing that I could do but suffer these conditions. In the morning before I left for the day I went to reception and spoke to the receptionist to make sure that the units would be fixed while I was away during the day. When I returned that afternoon (about 4pm) I turned on both units only to find that there was no change. I rang reception and spoke to the duty receptionist who informed me that (and I quote) ”there were other priorities” that day and that the units would probably be looked at early next week, but no guarantees. He seemed irritated that I was making a fuss about this. I asked to speak to a Manager and was told I could not. I explained to this person that I am caring for a 99 year man whilst I am in Townsville and this work is extremely demanding and stressful and that I needed to get decent sleep in order to be able to properly care for this elderly man. This fell on deaf ears. My problems were apparently insignificant and my status as a guest of no importance to this person. I asked to speak to a Manager but was told (again a direct quote) “that won’t happen”. I felt angry. I felt like your hotel doesn’t give a damm about your guests. I rang a friend in tears and that person pulled out all stops and arranged alternative accommodation for me. I checked out around 5pm - there was no-one at reception but I rang the after hours number and advised that I was checking out and why. I also asked for a refund for my stay and the following days. I was informed that I would get a refund for the days from Sunday through Wednesday and I have received that refund. You have however charged me for 2 nights accommodation. The first night was incredibly uncomfortable and tiring - not up to standard in any way - and not worth the money you charged. You charged me for the second night regardless of the fact that no effort was made

我和父親在安扎克的週末呆在這裏,因爲我們飛進來看牛仔比賽體育場是一塊石頭扔的,所以這是一個很好的位置。我們最初的航班時間表的變化使我們比最初預期的早幾個小時到達湯斯維爾,我們很幸運,我們的房間可以隨時進入。基本的,負擔得起的住宿,友好的工作人員,帕爾默集體是湯斯維爾的絕佳選擇。事實上,我4次訪問湯斯維爾時,我在這裏住了3次(另外2次是宜必思和湯斯維爾中央的舊名稱)。下次我回湯斯維爾時,這將是我的首選