湯斯維爾雪松汽車旅館(Cedar Lodge Motel)

I am not one to normally complain but this accommodation is shocking Sadly after staying here multiple times before for hospital appointments/surgery's and never having an issue before, this stay was by far the absolute worst, I am not sure if management has changed but the nice guy that is usually there wasn't there this time and we will definitely never be back, we are a family of 7 (2 adults, 5 children, one is a newborn and one has a significant disability and in a wheelchair and 3 older child (13,9&7), we were put in a room which they called the sports room as they were booked out on other rooms that would fit us, at first we thought this room was fantastic for size and we were extremely happy, it was across from the reception and right next to the pool and smoking area my partner and I are smokers and the smoking area is about 10 steps from our room door, our baby was asleep and our other kids were watching a movie so we decided to go for a smoke together, I could see through the blinds so I new what my other children were doing, we were out of the room for about 2 minutes and my older 2 children looked through the blinds and waved to their dad through the window, one of the staff members walked passed the window they were looking through and i made a comment to him "are they peaking" next thing I new 3 staff members came out of the reception area and were looking through the windows trying to see past the blinds, my partner and I ask if there was a problem to which we were told the kids were "running a muck unsupervised" I responded by saying they sound pretty quiet to me, opened the door and they were sitting on the couch watching tv, we wouldn't have even been out of the room for 5 mins, they were then told not to look out the blinds as they are fragile and a couple of the chain links came unclipped, okay fine, we told the kids not to do it again, and I reattached the chain links, we then felt like the kids weren't able to do anything without being judged, we seen the staff members multiple times walk pass and look through the gap in the blinds into our room, I took my older kids to the pool area to have a look and each time we went there someone would come out and look into the pool area at what we were doing which made it extremely uncomfortable, after leaving the pool area and going back into our room we got a knock on the door saying someone rang reception from this room yet no one had touched the phone as the kids were with us the whole time, when we said that we were told "it must have been some other ratbag kids" it felt like they were picking on our children for no reason yet there were other kids running around the car park, kicking balls where the cars are and screaming and they were not told to stop yet our kids that were just sitting down watching a movie were "running a muck?" It got to the point that we wanted to leave after the first night but my son had surgery and we needed to stay close to the hospital, the second nigh

The staff is really helpful. She is often here to help, giving me clear instructions about the transport, and recommendations about restaurant. She makes my stay in Townsville very enjoyable.

We didn’t stay there as they didn’t have power after the cyclone

Very noisy rooms no real insulation could clearly hear people in next room Plus never made my bed or serviced the room properly leave fresh milk tea bags etc Staff friendly tho

Staff were friendly and approachable. Cleaniness of the rooms and it was very reasonably priced.

Room dirty needs maintenance Shower dirty hand and body soap containers filthy Noisy and generally run down

The staff were able to let us in early to accommodate for our plans! We were so appreciative of all their efforts to make our trip seamless!

Our daughter who suffers from severe mental health problems recently stayed at the Cedar Lodge Motel. She was involved in an unfortunate incident there and Daryl displayed an enormous amount of understanding and compassion towards her. He looked after her phone and other belongings and treated her with great respect. Thank you to the two “gentlemen” owners who took care of her. Our family really appreciate your care.

Pool was great property generally in good condition garden ****s and alley ways need attention as do the ****s the top of the fridge as u walk up the stairs is horribly dirty as was the carpet up the top of the stairs the apartment it’s self we clean and tidy I paid for a queen size bed which I’m sure we did not get the apartment itself was ok Bathroom was another issue no soaps no face washer generally very good in past stays but the shower had soap scum on the fixtures and the shower door and bottom rail wail disgustingly dirty the vent is the bathroom was covered in dust as was the back off the bathroom door