特拉弗斯城萬豪萬怡酒店的評論

This hotel proves you can slap the word “Marriott “ on just about anything. Room smelled. Elevator didn’t work. Didn’t get anywhere near the breakfast because the line ups were long and we had a flight to catch. Front desk was understaffed and overwhelmed. Stay here if you have no other option.

We stayed here for 2 nights because my husband won the 2 nights through work. Housekeeping never came after our first night so I called and when housekeeping came, she had a poor attitude. I told her that we only needed towels and the garbages emptied because we were back in the room at this point. Upon leaving this morning, my husband was told that we don’t get the receipt because it’s paid for by a third party. I check our credit card and we have two separate charges for $350 for incidentals. After speaking to 3 different people and 13 minutes of wasted time on the phone, the manager finally got it right. This hotel is very basic and way overpriced.

I will start with the two positives. First, the lobby is inviting and second the front desk supervisor on second shift upon check in was very nice. Now the honest facts on the hotel. The hotel is dirty, disgusting, unkept and unclean. I couldn’t believe as a lifetime platinum this hotel was so unkept. Stains on carpet very dirty, stains on rug, stains on towels, pet dander and long hairs in the both tub/shower on the wall and tub. It was so disgusting we didn’t let our kid shower before checking and leaving the hotel. Don’t be fooled by the lobby, the hotel is absolutely below a Marriott standard! This was more like a Hojo or knights inn quality. Oh… it was also $350. Yep…. Disgusting!! We literally went to lobby, had coffee and picked the hairs off our cloths from sitting on the comforter before leaving the room. I’m allergic to pet dander so it made for a miserable day.

I like to say thank you to courtyard for helping make my son’s wedding special . Everyone from friends to family had No problem with their check in. We were happy to see the coffee shop open after a long drive. The rooms were clean and comfortable. The staff were very friendly and helpful. I recommend staying here

We really enjoyed our stay. Brandon at the front desk was great. Room was clean and nice. Pool and hot tub were great. We got food one night and it was very good as well. Full bar and they also serve Starbucks coffee as well. Very enjoyable stay, we will be back.

We stayed for one night on our way to Traverse City. The room was clean but the hotel experienced an electrical outage. We were able to get our key to the room, but no lights or any electricity. The indoor pool was also locked down so no swimming. We just left for dinner and when we returned a few hours later the electrical was on. Still could not access the indoor pool which was one of the reasons we choose this Marriott location. Oh well . . . just bad luck starting out on our getaway!

Awesome staff and place was clean. Heather and the entire staff were so friendly! The area was awesome and in a great location to hang out in Traverse city. The breakfast food was very good.We would definitely stay here again! Thanks again to the crew.

On a multi state trip and stayed exclusively at Marriotts. This place by far was the nicest place we’ve stayed at. Staff was very friendly. Rooms are very clean and show no signs of wear. Food is very good. Sales manager Heather was very helpful and knowledgeable. Will definitely stay here again