特拉維斯縣雅樂軒酒店

西南奧斯汀aloft酒店位於奧斯汀奧克山，距離南國會大街和齊爾科爾公園不到 10 分鐘車程。 此酒店距離德克薩斯大學奧斯汀分校 8.5 英里（13.7 公里），距離第六街 7.6 英里（12.2 公里）。您可充分利用室外游泳池等度假設施，此外還有免費 WiFi和公共區電視等。您可以到服務西南奧斯汀aloft酒店住客的餐廳享用一頓美餐，也可以到小吃吧/熟食店逛逛。您可以到酒吧/酒廊，點一杯喜歡的飲品，暢飲一番。每天 6:30 至 10:00 提供收費的即點即煮早餐。特色服務/設施包括電腦站點、快速入住和快速退房。酒店提供免費自助停車。有 140 間空調客房提供智能電視；您定能在旅途中找到家的舒適。您的加厚層卧床備有羽絨被。提供免費無線網絡，方便您與朋友保持聯繫；衞星頻道可滿足您的娛樂需求。半開放式浴室提供免費洗浴用品和吹風機。

景色很不錯，轉角落地窗很滿意，特別是晚上的時候窗外燈光很有感覺。房間乾淨整潔，稍微小了一點，但景色不錯這些也不重要了

The staff was super accommodating &’ great at fixing my issue there is construction going on near the hotel so I had a few issues with sleeping the night prior, but they were able to switch me over to a better room location on the other side of the hotel . The associate who checked me in was Maliah she had a very warm welcoming &’ was super responsive throughout my stay .The hotel overall is a Great social scene many areas in the lobby for gathering and social .

Terrible customer service, gave the hotel and Marriott multiple chances to make this right and despite corporate saying multiple times they would, they didn’t and I’m a Bonvoy Titanium. I requested a late checkout and reserved a 2:30 PM Airport Shuttle. I returned to my room at 1:45PM and when to the front desk and checked out at 2:15PM, handing the front desk clerk my key and giving my room #. I then sat around in the deserted lobby for 15 minutes, occasionally getting up and walking to door to look for the shuttle. At 2:30 I was at the door looking for the shuttle when the desk clerk called my last name and asked if it was me. I replied yes and was told the shuttle left without me because they knocked on my door and called my room and I wasn’t there and would have to wait until 3PM for the next shuttle. I asked how I missed it since I had been in the lobby 15 minutes early and was then told it never actually came back to the hotel from the airport because sometimes people don’t show up or forget they made a reservation and I didn’t answer my room phone or knock so they assumed I was a no show. I told the desk clerk I had been in my room from 1:45pm and reminded her I checked out at 2:15pm handing her my key, and asked why didn’t she tell me then? She then asked again why I didn’t answer my room phone/knock and told me I would have to wait until 3pm. Reminded me of the Seinfeld episode where the customer agent is told she does not know the meaning of a reservation and how to hold a reservation! I couldn’t wait until 3pm and took an Uber. No way to contact hotel management directly to request reimbursement of my $12.85 Uber fare so contacted Bonvoy customer service online and made the request. Was sent an email stating the hotel’s accounting department would contact me in 3-5 business days. Never happened and sent multiple follow ups online and no reply. Finally called the Titanium desk and asked what was going on, no apologies or explanations on why the hotel never contacted me and why my follow ups were ignored but they were able to pull up the initial correspondence in the system and after a long wait told me the Uber fare would be refunded which as far as I can tell, never happened despite the call occurring over a month ago.

我喜歡住在這裏。這家酒店非常新潮，非常適合任何情侶或朋友出遊，因為他們在大堂有一家非常時髦的酒吧，一家小吃店，有很多選擇，這是我去過的最愛狗的酒店之一我的生活！ （他們甚至在抵達時為毛皮嬰兒提供零食）顧客服務很好，前台非常友好和樂於助人！房間乾淨寬敞。我唯一希望他們提供的是電影列表，以租借新電影！

我們在這裏參加了美洲巡迴賽的美國大獎賽。位置非常好,因爲賽道距離酒店只有15分鐘的車程。話雖如此,我不知道如果你的主要目的是看到市中心或SoCo地區,它是多麼合適。由於這個原因,我們自己在市中心的週末比賽後入住了一家不同的酒店。房間寬敞,現代,設備齊全,真的不能挑剔,特別是價格點。唯一的小問題是高速公路/高速公路的噪音及其環繞酒店的許多天橋。它並不可怕,沒有影響我們的睡眠,但很明顯。話雖如此,我相信這是你幾乎在任何此類酒店都必須處理的事情。最後,我必須對前台的切爾西表示巨大的感謝,我們在入住之前與我們聯繫過,我們計劃到酒店送貨。她只是樂於助人,我們在入住之前和入住期間從她那裏得到的服務是我們收到的最好的。不能感謝她。