Booked a night at Trim Castle Hotel to return for a funeral. The room rate was already pretty high but the stay was necessary. Was not told at the time of booking or even on arrival / check-in that there was a wedding in the hotel. The fact that there was a wedding is not the issue but the rooms are clearly not sound proofed - between unruly children room and screaming (wildly) up and door the halls outside the bedrooms until the early hours (as late as 2am) and with pounding dance music (the techno variety not the old school wedding variety) vibrating the bedroom walls until after 2am...
It became a bit crazy after a while, so complaints were made but nothing was done beyond a comment to say, "well, it's a wedding". I get that but at least speak to the wedding group asking them to not let their kids run around the bedroom hallways or play in the lifts. At least have some form of volume control on the music. At least wrap it up at a reasonable hour.
On check out, I wasn't even asked "how was your stay?" or the minimum "was everything okay for you?" It was simply, "Yeah you're all good".
I had to complain but tried to do it in a non-NIMBY, understanding way - receptionist just shrugged their shoulders and said, "Yeah, well you know how these things are..." ＜- paraphrased to be fair.
The lack of a heads up, exuberant price, zero customer care or consideration during the night & the "I couldn't care less" attitude of staff on check out really turned me off staying here again
翻譯
