特洛伊特洛伊大學附近酒店

住宿的好地方!!工作人員整個週末都非常樂於助人。只有3個投訴:早餐女士不會把更多的麪包放在烤麪包上,客房清潔從來沒有檢查過是否需要額外的必需品,爲什麼酒店不能把浴室的風扇與光線分開!!!萬達非常棒,確保我擁有我需要的一切,甚至當我不工作的時候,甚至一個新的微波爐!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

早餐不錯，不能加床，雙床是1米2的，酒店位於特洛依鎮附近，有停車位，免費，設施比較舊。床彈簧不太好，不講究的，性價比還不錯。

我厭倦了以新冠爲藉口的服務導向的企業,不僅不給任何服務,而且他們給什麼服務太可怕了,前台的人不知道他們在做什麼。我問是否可以免費升級,前台的年輕人說可以,但點擊電腦大約20分鐘後,他承認不知道如何切換我的房間。然後他說他會去叫他的經理。然後他出來說他的經理在電話裏,他不知道什麼時候能有空。在我的個人資料中,我想要頂樓,當我要求他告訴我他不能把我放在頂樓,因爲他們在打掃地毯,只是他們可以在兩天後進來打掃我的地毯,而我還在那裏。最重要的是,第一天晚上我幾乎沒睡,因爲我被放在102房間的樓梯下,出於某種原因,一些動物認爲在0100和0230的樓梯上玩耍會很酷。那個房間不應該分配給任何人。總而言之,這是一次可怕的住宿。我將給漢普頓酒店一次下次訪問特洛伊的機會,從現在到2022年7月,這將是許多。我用我的錢投票,順便說一句,我們將有其他顧問留在該地區,而不僅僅是我,我也將與他們分享我的經驗。解決方案?僱用只關心客戶服務的人,而不是與新女孩玩抓尾巴。投訴在這裏被置若聞。沒有食物和設施。我不得不插在牀頭桌子後面的牆上,因爲燈插頭不起作用,那裏除了蜘蛛網和污垢外什麼也沒有。看來房間沒有像永遠一樣被深深打掃乾淨。

My family and I have been long term Hampton/Hilton customers. We always target Hampton hotels when traveling. We booked a room at the Troy University Hampton Inn in late May for a stay a month later in late June. 48 hours before our reservation we received a call from the Hampton Area Manager, Kim. Kim stated that a mistake was made and our rate was about to increase nearly $100 in total due to an incorrect discount rate being applied a month prior during the initial reservation. I understand mistakes happen, but as long term Hampton customers, I would expect the “Area Manager” to correct the situation appropriately. Unfortunately, Kim offered us the most unprofessional conversation I’ve experience in my life. Rude, demeaning and aggressive are the best adjectives to describe how we were treated, 48 hours before our check in. At the end of the conversation, we were told by Kim that she has the authority to cancel our reservations involuntarily, which is what she did. Years of loyalty to Hampton/Hilton has been tarnished by one unprofessional Area Manager, Kim. We will no longer be using this Hampton location, or any others that fall in the jurisdiction of the tyrant we spoke to. I highly recommend staying at a different hotel in town, you may be treated as customers instead of a moneybag, like Kim treated us.

我們在這個地方的住宿遇到了一個小問題,前台直接處理了它,沒有問題。每當我們經過該地區時,我們都會使用這個 Days Inn。感謝您保持這一清潔和最新。這次旅行我們一定會再次使用您的位置。喜歡爸爸在停車場周圍的盆裏種草藥。