My elderly mother had to travel to Atlanta on a short trip to check on her sister. I called the hotel to make sure that my mother's reservation was all set to go, as she was arriving early (3am) in the morning. I spoke to hotel front desk staff as well as ******* who assured me that everything was in place. My mother called me at 4am to let me know that she wasn't able to check into her room. I had to call ******* and the front desk all over again, this is what I wanted to avoid, plus my mother was beyond exhausted. My mom didn't check in her room until 6:30am. Why?
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