Bedsheets had hair in them and the bench sitting next to the tv was broken and cracked under when we first entered the room , My boyfriend gently placed his backpack down & it split even more making it more noticeable .The african american woman who worked at the counters in the morning during my stay was extremely rude our first encounter. Didn’t even greet me or care to look up whenever I walked up to the desk. At check out , she seemed distracted or like i was interrupting something that she was doing & didn’t ask if i wanted my receipt printed out. I had to extend our stay an extra night because I forgot to book three night and I was never refunded my $25 deposits that I was told i was supposed to get back & after i checked out and left the property I was also charged and extra unknown $50 (so my card was charged $100 in total from the surprise fees) which i’m guessing is because of the already broken bench???? I called as soon as i saw the charges for a refund and no one answered the phone?? WILL NOT BOOK HERE AGAIN AND I ADVISE ANYONE ELSE NOT TO BOOK AT THIS HOTEL. IF YOU WANT A BETTER EXPERIENCE AND STAY I SUGGEST YOU BOOK WITH THE HILTON INN ACROSS THE STREET
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