The hotel was beautiful, the rooms were stunning with amazing views. The staff were lovely, especially Frida who was incredibly helpful. I felt like I was in a movie with how stunning our room was - we had an ocean view with a balcony pool and access path to the beach / beach club. The bed was very comfortable and the double shower was really good. I loved that the hotel had a small gym, equiped with modern facilities. The hotel also has so many lovely small touches like welcome cocktails, good night desserts, “good morning” messages in the sand outside your room and fresh fruit ice blocks provided at the beach club. I feel there needs to be more transparency with the service charge on the bills - I didn’t realised until a few days into our stay that there was a further section to the bills we were signing that was covered by the booklet they present you with. The bill should be shown in full, or the total placed above where you sign. Whilst the staff were lovely, we often had items missing from our breakfast each morning. The breakfast is also quite small with 1 x serving of yogurt between two. It would be great if the pool could be cleaned during the stay, or some jets put into the pools to move the water around and into the filter. At current the water is stagnant and doesn’t get filtered and a lot of things fly into the pool from the garden. Whist this seems small, when you are paying the price you are for the hotel, these small things should be addressed.
坐落於Zama,不論您是商務出差還是休閑旅遊科帕爾圖蘭酒店都是理想的下榻之處。從酒店出發,至圖盧姆機場僅有2km遠。附近很多景點,包括Drink House Tulum、Tulum Underwater和Tulum CrossFit都離酒店不遠。酒店坐落於Playa El Paraiso邊,附近還有很多景點包括Mezzanine Bar和Las Palmas Maya - Bike rentals。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
旅客若想住在圖盧姆的Zama,那麼圖蘭娜拉酒店將會是一個便捷的選擇。圖盧姆機場位於距離該酒店大約2km的地方。著名的景點Ola Bike Tulum、Tribal Yoga和Pacha Cave Diving均可步行很短距離到達。從酒店到Harmonie Maya Spa & Cenote遊覽很方便,Balam Art On Feathers和Guacamole club Art Park也均在附近。所有極具特色的客房都配備有房內保險箱、空調和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。酒店設有酒吧,您可在這裏放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Taqueria Honorio(其他)、La Malquerida(拉美料理)和El Asadero(拉美料理)期待着您的光顧。酒店提供的休閑設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。酒店配備有會議廳,可供旅客使用。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
坐落於La Veleta的埃克斯卡普圖蘭酒店,會讓您在圖盧姆擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至圖盧姆機場僅需1km 。旅客們會發現Guacamole club Art Park、La Juicceria和Santitos距離酒店都不遠。酒店佔盡地理之宜,Tulum Monkey Sanctuary、Temple of Doom (Cenote Esqueleto)和Casita Xaman離此都很近。客房內的所有設施都是經過精心的考慮和安排,包括熨衣設備、房內保險箱和空調,滿足您入住需求的同時又能增添家的温馨感。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。在空閑的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Taqueria Honorio(其他)、Hermana Republica Tulum(拉美料理)和Il Bocconcino(海鮮)也許是可以讓您找到答案的地方。在結束一天的行程後,您可以盡情享受酒店的按摩室。品質保證的禮賓服務,讓您真正體驗賓至如歸的享受。
訪訪客2022.03.10
Super sad about this experience, we choose this hotel accordong to the reviews but during our stay we totally don’t get why people recommend this hotel. The staff probably doesn’t know what hospitality means. Our room was dirty when we arrived, the pool is full of leaves all the time, the bed is very uncomfortable and the pillows - it feels like they are full of clothes, like jeans or jackets - not any of pillow material :) :) :) The first night there was a party near the hotel and the music was extremely loud, so we couldn’t sleep, next morning at the front desk they said “what music? There is no music, we didn’t hear it”. We left tips for the houskeeper for celaning, but when we got back to the hotel - the tips were taken, and the trash bin was left full, the sink was dirty and our wet towells were taken from the floor and put back on the shelf :) :) i know it, because I used it before I left, it was wet in the same place and taken from the floor (front desk told us to leave them on the floor if we want to get our towells changed) :) day after - we left our hotel at 8:30, get back - 3:30 no evidence that houskeeping was in our room. Ow, and I didn’t hear “sorry for that” once, front desk manager seems polite but doesn’t help with anything. If you want a pool towel you can only get one a day, and some of them are ripped and discoloured :) So this hotel is totally not worth the price or the reviews that it has. I stayed in Tulum for the same price in another hotel and got amazing experience. So be aware before spending your money ! :)