The hotel was beautiful, the rooms were stunning with amazing views. The staff were lovely, especially Frida who was incredibly helpful. I felt like I was in a movie with how stunning our room was - we had an ocean view with a balcony pool and access path to the beach / beach club. The bed was very comfortable and the double shower was really good. I loved that the hotel had a small gym, equiped with modern facilities. The hotel also has so many lovely small touches like welcome cocktails, good night desserts, “good morning” messages in the sand outside your room and fresh fruit ice blocks provided at the beach club. I feel there needs to be more transparency with the service charge on the bills - I didn’t realised until a few days into our stay that there was a further section to the bills we were signing that was covered by the booklet they present you with. The bill should be shown in full, or the total placed above where you sign. Whilst the staff were lovely, we often had items missing from our breakfast each morning. The breakfast is also quite small with 1 x serving of yogurt between two. It would be great if the pool could be cleaned during the stay, or some jets put into the pools to move the water around and into the filter. At current the water is stagnant and doesn’t get filtered and a lot of things fly into the pool from the garden. Whist this seems small, when you are paying the price you are for the hotel, these small things should be addressed.
坐落於La Veleta的埃克斯卡普圖蘭酒店,會讓您在圖盧姆擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至圖盧姆機場僅需1km 。旅客們會發現Guacamole club Art Park、La Juicceria和Santitos距離酒店都不遠。酒店佔盡地理之宜,Temple of Doom (Cenote Esqueleto)、Casita Xaman和Tulum Monkey Sanctuary離此都很近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備和空調。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。在空閑的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,La Malquerida(拉美料理)、El Asadero(拉美料理)和Mi Amor Restaurant(地中海菜)也許是可以讓您找到答案的地方。在結束一天的行程後,您可以盡情享受酒店的按摩室。品質保證的禮賓服務,讓您真正體驗賓至如歸的享受。
訪訪客2022.03.10
Super sad about this experience, we choose this hotel accordong to the reviews but during our stay we totally don’t get why people recommend this hotel. The staff probably doesn’t know what hospitality means. Our room was dirty when we arrived, the pool is full of leaves all the time, the bed is very uncomfortable and the pillows - it feels like they are full of clothes, like jeans or jackets - not any of pillow material :) :) :) The first night there was a party near the hotel and the music was extremely loud, so we couldn’t sleep, next morning at the front desk they said “what music? There is no music, we didn’t hear it”. We left tips for the houskeeper for celaning, but when we got back to the hotel - the tips were taken, and the trash bin was left full, the sink was dirty and our wet towells were taken from the floor and put back on the shelf :) :) i know it, because I used it before I left, it was wet in the same place and taken from the floor (front desk told us to leave them on the floor if we want to get our towells changed) :) day after - we left our hotel at 8:30, get back - 3:30 no evidence that houskeeping was in our room. Ow, and I didn’t hear “sorry for that” once, front desk manager seems polite but doesn’t help with anything. If you want a pool towel you can only get one a day, and some of them are ripped and discoloured :) So this hotel is totally not worth the price or the reviews that it has. I stayed in Tulum for the same price in another hotel and got amazing experience. So be aware before spending your money ! :)
不論是商務還是休閑旅客,科羅拉多河蟾蜍酒店都能讓您的圖盧姆之行變得更加美好而難忘。圖盧姆機場位於距離該酒店大約2km的地方。著名的景點Tribal Yoga、Ola Bike Tulum和Pacha Cave Diving均可步行很短距離到達。從酒店到Zazil-Kin Bar遊覽很方便,Guacamole club Art Park和Playa Paraiso也均在附近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的La Malquerida(拉美料理)、El Asadero(拉美料理)或Mi Amor Restaurant(地中海菜)品嚐下一流的推薦美食。在結束一天的行程後,您可以盡情享受酒店的桑拿浴室。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。