薩利斯醫療水療酒店(Salis Hotel & Medical Spa)

Hotel pessimo, personale dilettante e anche se con buona volontà non in grado di risolvere un problema per soddisfare il cliente, alla richiesta di parlare con un direttore la risposta è stata spiazzante per un Hotel che si presenta come un 4 stelle, “non è presente una persona responsabile, mi dispiace”. La stanza consegnata era nella parte non ristrutturata e priva di ascensore, piuttosto scomodo con valigie pesanti, angusta, con odore insopportabile e aria condizionata mal funzionante. La risposta della ragazzina alla reception alle nostre lamentele è stata spiazzante, “vi abbiamo consegnato una stanza 3 stelle nella parte vecchia in quanto nella parte 4 stelle eravamo pieni” non evidenziando che abbiamo prenotato e pagato per una a 4 stelle e avrei gradito essere informato prima. Aggiungo che non c’è stata nessuna disponibilità a risolvere il problema. Tenendo comunque in considerazione che lo standard Hotel in quelle zone è piuttosto basso consiglio di evitare.

We had a nice stay in this hotel. The check-in experience was smooth. We had nice big rooms with plenty of amenities. The airco was a bit weird as the temperature seemed to default to some temperature. Maybe we just didn't get how the system worked, it didn't bother me much. There is not a minibar but other than that you have enough service. The rooms were not noisy. The breakfast was great, with plenty of options. The location was fine, not really near other relevant places though om Turda itself. Outside Turda, I can recommend visiting Turda Gorge (great nature location) and the local salt mine when staying in Turda. We ate at the hotel restaurant which was also good. We didn't use the spa facilities as we were just passing through for 1 night, so I cannot comment on that.

I really enjoyed my stay here. The staff is so helpful (they even did my laundry for a small sum). The area is close to great hiking and the famous salt mine. One room for improvement is the air conditioner. I kept turning it on only to have it turn off by itself. Apparently, the front desk needs to activate it, but even when it was activated, it never got too cool.

Room was a good size for the price, restaurant food was great and came out very fast, contrary to some of the reviews on here. Price of beer was nearly as cheap as water which was beneficial seeing as there is not much else to do in the evenings. Ladies behind the desk are sarcastically hilarious, definitely tickled me being a Brit but I can imagine how it would rub people up the wrong way. Laundry service is cheap, although it doesn't go back to your room and you have to ask for it from behind the desk (it could sit there for a few days). On the subject of sitting for a few days, this was the condition of my un-cleaned room towards the end of my stay. After the first day of the room not being cleaned, I asked at the front desk to have it cleaned everyday, and to place my laundry in my room once done. Even though they agreed to do as requested, that was the last time my room was cleaned, and again asked them the second time it was uncleaned and still no one came to clean the room or change the towels. Disappointing on this level. The gym was a room with a treadmill, exercise bike, 2 dumbells and a broken multi-gym (which is now fixed - you're welcome). Half the equipment was out of order and it is definitely nothing like the pictures on google. At least the floor in the room is big enough to do some exercises in. If you're looking for a hotel to stay near to Turda, this is a decent place to get your head down for the night

We stayed at The Salis for about 3 weeks, and it was a mixed experience. The staff was, for the most part, very helpful and friendly. The front desk personnel stood out as prompt and professional. This is a mid range hotel, but for the area it is probably one of the nicest. The rooms are ok but have flaws. The TVs are tiny and there are issues with water pressure and air conditioning. The walls are paper thin and noise from outside is easily heard in the rooms. The mattresses are thin and a bit worn. They will, however, provide a mattress pad, which helps. We had serious issues with staff entering the rooms without notice. We were working nights, so we slept during the day. On numerous occasions, housekeeping or maintenance workers would come into the room without even knocking. The red DO NOT DISTURB light was completely ignored. This continued even after notifying management. The surrounding area is not what I would consider comfortable. The hotel would lock its front door late at night, and even use a bicycle chain to secure the entrance. This also provided a safety issue. The restaurant was nothing special. The food was ok, but it took forever to get served. Orders often took more than an hour to arrive for a simple meal. Overall: Not great, but you work with what you have at the location. The price is very reasonable.

The service

Según mi punto de vista a este hotel le sobra una estrella. El desayuno se sirve a partir de las 8 h de la mañana, lo he pagado pero no llegue a tomar ni siquiera un cafe, ya que tenia que salir mas pronto para una reunion, creo que se tendrian que preocupar mas por esos detalles con sus clientes. Ademas en mi reserva ponia que tenia acceso al spa, igual que el wifi gratis y el desayuno, sin embargo me dijeron que tendria que pagar mas para el spa o la piscina, aun asi para disfrutar de la piscina a partir de las 10 h de la mañana, si no llegue ni al desayuno a las 8h ....imaginaros! Que sentido tiene tener una piscina si tus huespedes no pueden disfrutar de ella? cuantas horas tendra que durar ese tratamiento del agua? Otra cosa son los masajes y el spa, alli lo entiendo perfectamente. Cada hotel que tenga piscina deberias de poder nadar a partir de las 6h de la mañana sin problemas. El personal amable. El hotel situado cerca de la salina Turda.