I tried to cancel my reservation 5 days prior & found out I could not. Even for an emergency. ******* would have ok’d the cancellation, but the hotel would not. Apparently they have a 2 wk cancellation policy. Yes, my mistake for not knowing this. Regardless, have never heard of a 2 wk cancellation policy. 24-48 hrs is typical & makes much more sense. The property manager would only email & wasn’t very pleasant, at all. The hotel is very dated. It was clean enough. The breakfast is nothing to write home about. Our faucet in the bathroom leaked & was loud so we needed to make sure the bathroom door was closed so it didn’t keep us up. Throw in they raked us over the coals. ******* doesn’t allow me to say the rate, which is so odd. It was Alabama Homecoming. We were also told they don’t service the room if staying 2 days. For that kind of money & the few issues….. we won’t ever be back. The biggest take away - know they have a ridiculous cancellation policy. Stay somewhere else in case something comes up!
The lady at the front desk was very nice though.
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