圖斯特拉古鐵雷斯Hf Wood Market附近酒店

非常好的位置

一切都很好,只是我不喜歡早餐不再像他們改名前一樣

I tried for 2 days to reach the hotel management. We paid in advance for a ”premium double room”. The pictures of the room we were promised is not the room we got and all the room pictures they post are not as nice as any of the rooms I have seen. The first thing we noticed is the room smelled. I thought it smelled like sewage but my fiance says it just smells old. The room seems much smaller than what you see in the pictures and our room is not renovated, there is black mold in the bathroom, there is no safety deposit box as promised and the office does not offer one. There is no lock on the window. The hotel/staff is very noisy in the morning. The breakfast is adequate but not a ”buffet” as advertised. I also told them not to come into our room until we leave but as with everything else my request was ignored. I messaged the hotel twice before we arrived to arrange an airport pickup and 3 days later still no reply. Before we arrived they were trying to sell us tours. We ended up booking 1 tour through the hotel but they charged us 80 pesos more than they advertised and as it turns out the price the hotel charged us was 60% more than had we booked it direct with Monte Cristo Tours.

服務很好，環境很優雅。不過跟國內不同的是，房間衹有一條毛巾，沒有拖鞋和牙膏牙刷。不過香皂，洗髮水很好用。另外，不懂西班牙語的話，交流可能會有困難

一個乾淨、舒適、優雅的酒店。

我和丈夫在嘉年華酒店住了13天。我們在那裏參加家庭畢業典禮,並在圖斯拉進行家訪。我們首先要感謝幾位員工的優質客戶服務。不要誤解我,每個人都很棒,但這些特定的員工在客戶服務方面非常突出。客房服務部門的朝日戈麥斯,餐廳的約爾服務員,清潔我們房間的女士,以及出來與客戶交談的女廚師。這些員工應該得到嘉年華客棧的高度認可,因爲有出色的客戶服務,我們感謝他們所做的一切,使我們在那裏的住宿非常特別。我們無法對酒店說足夠的,它乾淨現代,舒適。餐廳給我們的食物非常棒,我們吃的每樣東西都很棒。我們肯定會給這個5星級,我們會盡快回來。酒店位於購物中心的中心。你有很多購物商店和電影院,在商場裏,你想要什麼食物就吃什麼,非常有趣。