特威澤爾民宿酒店

我們在booking.com預訂了2023年12月31日一晚,我的信用卡立即被收取了,第二天汽車旅館的Glenna短信我說我需要取消我的預訂,因爲他們在那段時間裏至少住了4晚。她全怪booking.com,我能夠預訂那個日期,自己從來沒有承擔任何責任,讓我感覺自己做了錯事?!條款條件明明說如果我取消了,我就不會收到退款。但她讓我從我結束取消(大概是爲了省下她從booking.com收到的罰款),我說我認爲在這種情況下預訂還是應該兌現的,她拒絕了,然後從她結束取消了預訂。我問怎麼退款,她說需要聯繫booking.com,完全沒有努力協助我。客服很糟糕,我們不會再住這裏,也不會推薦給別人我們以前住過這裏。我現在還在等待退款!

可愛的價格合理的輪椅無障礙住宿。我們將設置自助餐飲和合適的浴室設施。兩個問題是前門沒有輪椅的坡道,這意味着在門上搬運輪椅太窄,需要擴大。我丈夫很難幫助而不剝他的指關節。然後從門進入浴室非常緊湊,所以有幾個設計問題。地方乾淨整潔,房間本身寬敞。沒有指定的殘疾人停車位,如果其他汽車停近,總是會有點緊張。位置不錯中心位置

The rooms were fantastic as they were big and comfortable. The one big issue we had was that the front desk seemed to hardly have anyone there and you had to call a number to get someone to come and serve you. The other big issue was that there was only 3 TV channels which in a place like Twizel on a dark cold autum evening was not great and really unusual in this day and age. They advertised cable TV and when I asked why there was only 3 channels I was told that this is what cable tv is. the other thing was that we could not get into our room untiol after 3pm although in our booking it said 2pm. We were told that this was changed on their website and all online websites but this was not correct so was disappointed that after a long day we had to wait for the room to be cleaned. Having said that our room still had articles left from the previous guests so not a great look.

酒店有些年頭了，房間裏的東西很多像古董，屬於非常老派的汽車旅館，車可以直接停到房間窗外或者門前草坪上，酒店工作人員服務周到，即使我們晚到也詳細地向我們介紹了房間的各項設施和入住退房注意事項，但是房間隔音很差，旁邊有公共洗衣機的聲音非常大，在衛生間甚至能感到震動。