Very poor service, no proper check in information, only breakfast time mentioned, all other information had to ask by myself. In general all staff needs proper training how to talk to guests. Not just answers like robots. While waiting for checkin (arrived before checkin time) asked if we can chill at the pool after lunch, staff answered immediately “it is hot there.”well that’s why we want to chill at the pool. During whole stay no one asked how is our experience. One time during busy dinner foreigner manager came to our table and asked only “are you guys well take care of?” I answered it’s ok. He didn’t bother to ask more. It was during dinner when glass of wine and tonic water arrived 20 minutes after it was ordered. Salad was finished already, my sandwich was wrong, they forgot about chicken. After telling it to the staff they just add few slices of cold chicken in club sandwich. Waitress My did good job, but they don’t have enough staff and she can’t take care of everything. Other restaurant staff don’t speak much English. When I ordered few slices of cheese for breakfast they did omelet with cheese. Next day was breakfast buffet due to higher occupancy with good variety of food, but quality is average for Mgallery. One more issue, our first night was not that busy since next day they did not do buffet for breakfast but a la care with few choices. They put us in the room next to family with little babe who was crying all the time. Rooms are not sound proof you can hear everything. I called reception and asked to move the room. Staff was friendly and confirmed that they can change it, but there was no apology, only “ok we will change your room”. The worst part was that when we were getting ready to change room housekeeping lady enter the room with own key. She said “housekeeping” and the same time opened the door, which is not acceptable. She didn’t seems to understand that she did something wrong. She wanted to check the room since we will be moving to other room. I was shocked.
In general it looks like whole facility is left to run by staff without proper training and guest experience.
Facility is great and could be amazing stay, overall wasn’t. Good points: apricot liquor cocktail was good, vegetarian curry was good, My waitress tired her best and very friendly, chef Hieu also very friendly person.
Quang Ninh Gate酒店度假村是東潮市社新裝修的酒店之一,於2021-12-31正式投入使用。卡特比國際機場距離酒店大約42km,Ga Bắc Ninh距離酒店大約43km。大堂吧旨在為旅客和您的朋友提供一處消遣的場所。在結束一天的行程後,您可以盡情享受酒店的按摩室、足浴和Spa。酒店的會議廳將熱情的服務與專業的素質完美地結合在一起。為了方便旅客,外幣兑換服務已為您準備就緒。
坐落於海防市中心/薩特市場,不論您是商務出差還是休閑旅遊勝利公寓式酒店都是理想的下榻之處。從酒店出發,至卡特比國際機場僅有7km遠。附近很多景點,包括Hoa Cuong Cave、Tam Bac Lake和豫航寺都離酒店不遠。海防市位於酒店僅2km。酒店為您在客房內配備了熨衣設備、房內保險箱和空調,所有入住的客人均可便捷的使用。電熱水壺和咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋、24小時熱水和浴缸,讓您感受到賓至如歸的享受。在酒吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Nha hang phu thanh(其他中餐)、Green Space Coffee(Green Space Coffee)(其他)或Nam Giao(越南菜)品嚐下一流的推薦美食。酒店的健身設施有健身室。酒店的會議廳提供優質服務,是眾多商旅客選擇入住這裏的原因。酒店提供的乾洗服務,讓您的旅途更加方便。