Very poor service, no proper check in information, only breakfast time mentioned, all other information had to ask by myself. In general all staff needs proper training how to talk to guests. Not just answers like robots. While waiting for checkin (arrived before checkin time) asked if we can chill at the pool after lunch, staff answered immediately “it is hot there.”well that’s why we want to chill at the pool. During whole stay no one asked how is our experience. One time during busy dinner foreigner manager came to our table and asked only “are you guys well take care of?” I answered it’s ok. He didn’t bother to ask more. It was during dinner when glass of wine and tonic water arrived 20 minutes after it was ordered. Salad was finished already, my sandwich was wrong, they forgot about chicken. After telling it to the staff they just add few slices of cold chicken in club sandwich. Waitress My did good job, but they don’t have enough staff and she can’t take care of everything. Other restaurant staff don’t speak much English. When I ordered few slices of cheese for breakfast they did omelet with cheese. Next day was breakfast buffet due to higher occupancy with good variety of food, but quality is average for Mgallery. One more issue, our first night was not that busy since next day they did not do buffet for breakfast but a la care with few choices. They put us in the room next to family with little babe who was crying all the time. Rooms are not sound proof you can hear everything. I called reception and asked to move the room. Staff was friendly and confirmed that they can change it, but there was no apology, only “ok we will change your room”. The worst part was that when we were getting ready to change room housekeeping lady enter the room with own key. She said “housekeeping” and the same time opened the door, which is not acceptable. She didn’t seems to understand that she did something wrong. She wanted to check the room since we will be moving to other room. I was shocked.
In general it looks like whole facility is left to run by staff without proper training and guest experience.
Facility is great and could be amazing stay, overall wasn’t. Good points: apricot liquor cocktail was good, vegetarian curry was good, My waitress tired her best and very friendly, chef Hieu also very friendly person.
Sheraton Hai Phong酒店位於海防,距離海防歌劇院2.8公里,提供免費WiFi。 各種設施包括健身中心和酒吧。 酒店距離Vincom Plaza Ngo Quyen有3.3公里。酒店的所有客房均設有休息區。 客房配有帶免費洗浴用品和吹風機的私人浴室。 Sheraton Hai Phong酒店的每間客房均配有帶衞星頻道的平面電視。住宿的客人可以享用自助早餐。Sheraton Hai Phong酒店歡迎客人使用熱水浴池。前台的語言包括英語和越南語。最近的機場是Cat Bi International Airport國際機場,距離酒店有9公里。