泰勒 - 南希爾頓歡朋套房酒店(Hampton Inn & Suites Tyler-South)

No hot water!

my bedside alarm clock would not turn off and woke me at 3:47 am the first night and 3 times the second night. the desk clerk at checkout was only concerned about my anger

Front desk could not give me the room I requested due to lack of housekeeping staff . Trash accumulation (in large bags) near elevators and ice machine . I guess no one available to take it to the dumpster . I love this property and have stayed here many times , but staffing issues need to be resolved . Otherwise , it was clean and smelled fresh .

Great location. Staff are willing to work with guests on check in and give information to help with finding what the guests need

I expected more being Hampton. Everything was good till the next morning when we went to take showers. Our shower door would not stay shut. I ended up putting a wet rag beind the top roller to keep it shut. Door did not meet the wall of shower. The shower itself was very bad. I am allergic to mold and being there was caulked mold i could only stay in there for about 10 minutes. The toilet paper we had was tissue thin. I called the hotel number listed on the website and asked if their hit tub was in working order. We were told yes. Upon arrival we were told it was closed for the season.and that i must have talked to reservations and not them. EVERYONE should be on board with ammenities at hotels if your company is that big. The breakfast was very good. A lot of selections however they had a coffee issue and was low on coffee that morning. This hotel is very pet friendly as well.

We booked a room with two queen beds for three adults. We got a single king with a sofa. The front desk did not mention this and did not offer sheets. The room was dirty. We asked for new sheets for both sofa and bed. when we picked them up, front desk said they'd moved it to a "better" room and gave us the keys. The other room was not better so we stayed where we were. They said the manager would call but they did not. Breakfast area was good though and staff were very helpful there.

I was disappointed that the gym equipment is not maintiained. Out of 3 treadmills, only 1 was working. 2 bikes and neither worked, and an elliptical that was so squeeky It was not useable. This is not expressed online, and i often book based off the gym. So, the photos are nice, but due to no maintenance, the equipment is unuseable.

The only problem I had with this hotel is, waiting for an hour and a half for my room. I asked for 2 beds but I opted for one after the wait. The bathroom had a sour smell. Location is good.

My room had hair in the shower, towel and bathroom floor upon checking in. Also, the outlets on the nightstands should be replaced due to their lack of ability to hold a plug in place. Also, the hallways were warm, not sure why, but they were. Other than that my overall stay was great due to the proximity of shopping, dining and entertainment.