烏汶盛泰樂酒店

Centara Ubon is a new hotel located at Ubon Ratchathani. The location is next to Central Plaza which is convenient for food, shopping and even catching a movie. The hotel has new promotion for now. They provide breakfast for 2 and complimentary drinks. The mini bar is free for the 1st day. There is a small pool and fitness room These are the pros The service needs to improve as I didn't feel very welcome on the 1st day of check in. The staff were speaking in Thai which I am unable to understand. When I provided my reservation, they still didn't address me in English but when they realised I am paying, they started talking to me. Perhaps they are new and inexperience, I had to wait 20mins for my receipt during checkout. There were flies at the restaurant during breakfast, an unwelcoming sight. The hotel should do something about it. Housekeeping was also inconsistent, only providing water for 1st and last day. We were given voucher 555baht per day to spend at the restaurant, however we were not allowed to have our food in our room. The was quickly changed when I fill in the survey and Mr Santichon, the Front Desk Manager got to know about it. Mr Santichon's hospitality and service-oriented attention to our needs win me and family over. We decided that we will return again when we are in the vicinity. The hotel truely has a gem in Mr Santichon and I hoped his peers and staff can learn from him. I hoped the management compliment Mr Santichon on his dedication to his work.