後甲板酒店(Quarterdecks Retreat)

We booked for 3 nights, after the first night we found we couldn't lock the back door, so I went to reception to ask to fix it or to be provided a new room. The answer we got was shocking really. Reception's response was "oh you will be fine as the owner has been living like that for ages". When I said we had just bought a new car and I don't feel like it was secure, they responded "the owner has a nice car too, so it'll be ok". I let them know that was an example of security and my main concern was for my two daughters and wife. The response was "its much safer in Hervey Bay than Brisbane". Only after sending an email with pictures of the door and requesting formally did they start trying to find a resolution. We ended up having to stay there unable to lock the back door for another night before they moved us into another villa. I would not recommend this place to anyone, go somewhere else.

Whomever is advertising this as 5 star has clearly never travelled or seen their own accommodation. Our apartment was tired and in need of a renovation. The furniture was old and dated, the “outdoor area” just a small little area to sit with a dirt patch instead of grass. Uncomfortable beds. Carpet worn down and in need of replacement. The pool area is behind a swamp and absolutely riddled with midges. We could not use the pool in the afternoon, as we were completely covered in bites as soon as we got there. In the time we were there the “residents” who live onsite were having some sort of meeting/discussion about the pool filter with alcohol. No way is that a “retreat” vibe. The kitchen was covered in ants that went in the pantry. We stayed away from it. The “retreat” is not close to anything in Hervey Bay. You will need to drive everything, although you can walk to a “beach” close by. And don’t get me started on the unfriendly and unhelpful older female receptionist. This person should NOT work there. When we wanted to make a change in our booking to book a larger apartment (so incresing the money we woukd be paying too), she made rude remarks about our surname and that it was strange and she couldn’t understand it and that it was not a name she had heard of before and that it looked more like a mistake. “Your strange name”. Well, lady, our “strange name” is originally Polish and it has been handed down through generations. We ARE actually Australian, even though you were so seemingly racist towards us about it, in fact my husbands grandfather was a Polish soldier who helped free The Netherlands from Nazi Germany with that “Strange Name”, in WW2. Respect PLEASE! We won’t EVER be back. This is NOT 5 star by any means.

Two female travellers aged 28 and 29. This would've been a 5 star, but the receptionist lost it the 2 stars... We booked this place for only 1 night as we just returned from a Fraser Island tour. We checked in late due to the trip end time and check out was 10am. Meaning we'd paid a whole day and night rate for only 10 hours. To note, no instructions were given for late check ins so had to call the number on the door. I called the number, with a "YES?" as an answer. I explained that I needed my key and the woman was unfriendly, making me feel like an inconvenience. Firstly, prior to booking, we messaged the hotel to ask for a late check out as we had a coach to catch at 9pm and the area in which the hotel is, there's nothing around. Also, there was a recent murder so didn't really want to be wondering around the streets with all our luggage... We just wanted to chill by the pool for a little bit, no issues to anyone, plus we didn't get to use the pool facility anyways. The hotel responded with a vague reply, allowing us to use the pool prior to our departure. We took this to mean that we could use the pool the next day which we did. We left the apartment spotless and returned the keys at 10am and sat by the pool. No one else around. No bother to anyone. However, the receptionist came to the pool area later on, immediately approached us in a rash manner, called us "cheeky" and essentially kicked us out. Very rude. Denied receiving any messages from us, yet refused to allow us to prove it. Would not recommend based on this interaction which is a shame as the actual hotel room was nice.

Roomy, clean and comfortable perhaps a few more small microwave dishes would be useful.

Nice villa