法爾斯Brasserie Restaurant Lodge 7附近平價酒店預訂

This was our first stay ever at a vd Valk hotel and I start with the positive things. 1) Staff at the lobby and the breakfast very friendly and helpfull. 2) When we arrived we got an other room after a complaint without any problem. What disappointed us strongly were the following. 1) We got a room where the carpet all over had black smudges which looked really dirty. 2) The bed in the new room was on the side facing to step out like a slide at a holiday park. It was worn out by the” heavy weights” over time and never repalced. I fixed this problem temporarely myself by turning the very thick second mattrass over. 3) My wife and I were not able to watch our own old digitized pictures and short video's (TV has an USB port) because the television terminated everything in such that we even could not watch TV at all. Watching only TV was restored by a very helpfull staff member. 4) Between my bed and the wall were a lot of big and thick parts of clocked together dust. (see pictures) These rooms stay very dark even with all ”lights”turned on and by accident I noticed this because I used my flashlight in the night. 5) Vd Valk send us by e-mail a voucher for a welcome drink which did not specify any period of validity. When were thirsty the last day we decided to use it and went to the lobby and showed this voucher and the answer was that it was only valid on arrival. When I told the lady that this voucher did not mentioned anything about it she then told us to get a cup of coffee where we just had breakfast 1 hour before. This first acquaintance (in Dutch kennismaking?) with vd Valk hotels was ice cold and for us never more. So to say, our first and last.

Though we weren't expecting our rooms to be in the Kasteel itself, the accommodation in the modern blocks was corporate and dingy and though described as ”deluxe with a balcony” had no views of the ancient pile or anything of particular interest. To be honest, I have stayed in more interesting Travel Lodges in the UK and paid half the price. The whole place oozed mediocrity, from the check-in clerk who volunteered no recommendations on how to experience the Kasteel which was, in effect, sealed off to tourists, to our bathroom which had no natural light or air and a shower situated in the bath. All very disappointing. Dinner in the Old Water Mill was marred by a delay of 25 minutes before we saw a menu and extremely long gaps between courses which we put down to a shortage of kitchen staff or maybe a lack of english menus; both seemed plausible. The food itself was high quality/mid-range though definitely not gourmet or fine-dining. Oddly, Limburg wines were not included on the wine list but a very limited number of bottles from the best promoted vineyard in the region were available by the glass on request. The entremet was literally inedible though I appreciated the free glass of dessert wine I was given in compensation. Service had its faults such as asking us what we wanted to drink before we had been given any kind of drinks/wine list but was generally characterised by a sincere effort to provide attentive service. We opted not to have the breakfast buffet at 23 euros a throw and though the check-out clerk verbally acknowledged we hadn't partaken, somehow he included a line item on the bill ”breakfast excluded” which added 46 euros to the bill (yes, added) which we only discovered as we prepared to drive off. Utter stupidity and a symbolically apt end to our misadventure at Kasteel Vaalsbroek.

Mooi vrij nieuw hotel. Helaas geen welkomstdrankjes ontvangen, wat toch normaal is. Mooie kamer. Geen mogelijkheid om ergens de koffers op te leggen dan op de grond. We zijn niet zo oud, maar toch wel wat beperkt. Dus maar op het bureau gelegd met als extra ondersteuning de stoel. Ruimte genoeg voor een kofferkruk of iets dergelijks. Nu kwamen we vrij laat in de regen aan. Had het niet eens in de gaten, omdat er wat auto’s stonden dat we de auto niet voor de deur hadden mogen laten staan. Is ook niet naar gevraagd. Inmiddels 10 dagen verder en ook geen punten ontvangen. Dit is niet wat ik gewend ben van accor en kom er al velen jaren als silver of gold member, dus weet waar ik over spreek.

Service was goed. Kamer compleet. Ontbijt goed verzorgd en ruime keus. Helaas hadden wij de Kamer boven de Irish Pub. Dat is knap waardeloos. Tot 4.00 uur geen oog dicht gedaan. Ondanks ramen dicht ventilator aan, ook geen airco, en was erg warm....Deze kamers boven de pub zouden eigenlijk nuet gebruikt moeten worden......

優秀!我們到達有點早,但並不麻煩,我們很快被一個非常善良和專業的接待員檢查了;她也非常樂於助人,幽默感很強。房間很好,很大很乾淨,衛生間很大,淋浴頭和獨立浴缸的選擇。自助早餐提供很多選擇,我印象深刻,如果他們供應素食香腸,這將是完美的,但這是我令人難以置信的挑剔。退房很迅速,你也可以在線退房或把鑰匙放在一個盒子裏。有充足的停車場,位置很好,因爲你就在比利時和德國之間的高速公路上。我們直接和他們預訂,所以他們給我們提供了一點小待遇,超級好。我徹底推薦這家酒店;停車場,房間和工作人員都非常非常好!

After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappointment at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to ”take a hike”. Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, ”Ga wandelen” is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.