Mooi vrij nieuw hotel. Helaas geen welkomstdrankjes ontvangen, wat toch normaal is. Mooie kamer. Geen mogelijkheid om ergens de koffers op te leggen dan op de grond. We zijn niet zo oud, maar toch wel wat beperkt. Dus maar op het bureau gelegd met als extra ondersteuning de stoel. Ruimte genoeg voor een kofferkruk of iets dergelijks. Nu kwamen we vrij laat in de regen aan. Had het niet eens in de gaten, omdat er wat auto’s stonden dat we de auto niet voor de deur hadden mogen laten staan. Is ook niet naar gevraagd. Inmiddels 10 dagen verder en ook geen punten ontvangen. Dit is niet wat ik gewend ben van accor en kom er al velen jaren als silver of gold member, dus weet waar ik over spreek.
不論是商務還是休閑旅客,温泉2000酒店都能讓您的法爾肯堡之行變得更加美好而難忘。從酒店出發,至Valkenburg僅有1km遠。附近很多景點,包括Coalmine Valkenburg、Rendez Vous和Cauberg Cavern - Gemeentegrot都離酒店不遠。酒店坐落於Ravensbosch邊,附近還有很多景點包括St. Gerlachkerk和De Kluis。在酒吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Brazzerie Pirjoy Eetcafe ‘t Scheulderheukske(Eetcafe ‘t Scheulderheukske)(西餐)、Grandcafé Klumme(西餐)或Cafe a ge pannes(咖啡店)品嚐下一流的推薦美食。在漫長的一天結束後,遊客可以在按摩室、足浴和Spa進行放鬆,可大大提升您對酒店的滿意度。酒店的會議廳提供優質服務,是眾多商旅客選擇入住這裏的原因。酒店提供的乾洗服務,讓您的旅途更加方便。
訪訪客2023.01.10
After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappoin**ent at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to ”take a hike”. Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, ”Ga wandelen” is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.
Hilton Honors üyesi olarak özellikle seçtiğimiz otelde birbiri ardına gelen kötü deneyimler yaşadık . Otele giriş yaptığımızda 14.30 civarı idi, (check-inn 15.00), odalar henüz hazır değildi ki olabilir, bize bavullarımızı bırakmamız önerildi. Akşam 19.30 sıralarında otel döndüğümüzde bavulların olduğu odanın kapısının açılamadığını, görevli personele ve otel müdürüne ulaşamadıklarını öğrendik. İlaçlarımız dahil herşeyimiz kitliydi ve ne zaman açılacağı konusunda hiç kimsenin fikri yoktu. Yoğun ısrar hatta agresif bir yaklaşım ile sonunda gece 2.00 gibi kapı kırıldı ve bavullar geldi. Bu arada bize defalarca otel müdürünün pazartesi günü bize ulaşacağı söylendi, ki bu HİÇ OLMADI :(( Bitti mi, HAYIR, sonraki 2 gün oda temizlenmedi, sonunda gene defalarca söyleyerek odayı temizlettik. Bitti mi, HAYIR, Bu otelde 2 oda ayırtmıştık birisi 1 Eylül diğeri 2 Eylül çıkışlı.Kızımızın başka planı olduğu için. 30 Ağustos günü herhangi bir özür vs. alamamış ve zar zor odamızı nihayet temizletmişken, iki odayı da 1 Eylülde boşaltmamız gerektiği BİLDİRİLDİ. Şaka sandınız değil mi? gayet ***dilerdi, ne otele varış öncesi, ne check-in sırasında ne de otelde geçirdiğimiz 3 gün boyunca bahsetmedikleri bir fazla rezervasyon olduğu , çıkmazsak polis çağıracaklarını söylediler. Açıkcası elbette odadan çıkmayabilirdik, ama gerçekten artık olay bu otelden kaçıp kurtulalıma geldiği için, oteli terk ettik. Ne yaptılar derseniz, tabii ki biz ödemek kaydıyla başka bir otelde rezervasyon.... Yani siz bilirsiniz
Perfecte ligging en service. Zeer klantvriendelijk.
Ontbijt super vers, ruime keus en vriendelijk ontbijtpersoneel. Harde werkers.
Kamer was schoon, badkamer en toilet waren wat smoezelig.
對於想要捕捉凱爾克拉德城市風采的旅客來説,羅爾杜克修道院是一個理想的選擇。從酒店很方便到達Herzogenrath Bf,僅有1000m距離。包括Burg Rode、Baalsbruggermolen和De Bibliotheek都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點,包括Kapelle St. Maria zu den Engeln、GaiaPark Kerkrade Zoo和GaiaZOO,旅客可以將行程安排的更加緊湊。客房內的所有設施都是經過精心的考慮和安排,衣櫃/衣櫥在滿足您入住需求的同時又能增添家的温馨感。您可以在酒吧點上一杯,在優雅的氛圍中小酌一番。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Der Oesterreicher(西餐)、Nikolaus-Grill(其他)和Bistro Plasa(其他)也許是可以讓您找到答案的地方。旅客可以在閑暇時間去酒店的休閑區,提升健康幸福感。酒店設有會議廳,為旅客提供高品質的商務服務。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2023.12.25
The rooms were bare, not cleaned well, there was mold in the shower, the staff were not attentive, the price was too high, compared to what was offered, the bed was not comfortable, there was a coffee machine in the room, without coffee, the breakfast was very expensive, the bar kept us waiting without notice, and it didn’t open at the end, the reception kept us waiting way too long, because they wanted to train a new staff, etc., etc.
不論是商務還是休閑旅客,範德瓦爾克特沃姆城堡酒店都能讓您的海爾倫之行變得更加美好而難忘。從酒店很方便到達Voerendaal,僅有1km距離。包括Kinderstad和古羅馬浴場博物館都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點,包括Schunck、荷蘭採礦博物館和De Weltermolen,旅客可以將行程安排的更加緊湊。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有房內保險箱。有飲水需求的旅客,酒店還為您提供了咖啡壺/茶壺。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。您可以在酒吧點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Twenty Eight、De Koffiemuuèle(De Koffiemuuèle)或Trattoria da Peco(意大利菜)品嚐下一流的推薦美食。旅客可以去健身室揮灑汗水,重煥活力。酒店設有會議廳,為旅客提供高品質的商務服務。酒店提供的乾洗服務,讓您的旅途更加方便。
訪訪客2023.01.31
In Heerlen you got several options for a hotel , if you are in need - whenever I can I will go for the Kasteel TerWorm ... been here before , and I think I will be there again ... So arriving before noon is typically not the best at any hotel, no difference here on the topic - the lady at the reception was kind and get me the key and all the forms - but she asked me kindly to wait till my room will be ready - I went for a walk in the garden and surroundings , you have some picks attached to the review. Room was at the ground level in the courtyard building, room 14 - I got - and it was very clean , spacious and with a good size bathroom that had a tub and a shower - depending on what you want. Bed was comfortable - the minibar for free .... breakfast - a nice selection of buffet, eggs, meat , etc ... so everything for everybody. To distance a bit customers you could choose breakfast till 9 or after 9 ... so to split a bit the guests. Outside my room - I had room 14 - there were 2 chairs at a table and a decorative bush in that bush a duck was nesting between the branches - such a nice thing. Overall I had a very good stay - with helpful staff and a very good hotel experience and for sure if I go to Heerlen again , I would choose the same hotel for my stay. I recommend you try it and if you don't like it just blame it on me .....