卡斯啪啪酒店

No nos avisaron de que teníamos que pedir con antelación el ticket para poder aparcar gratis y nos dieron ninguna alternativa. Nuestra habitación estaba en el último piso y no había ascensor. Las fotos de la habitación no se corresponden con la realidad Buen desayuno

⚠️ WARNING: Avoid the 3rd Floor in Summer – Dangerous Conditions ⚠️ We stayed in Room 1 (triple room) on the 3rd floor in early July with our 8-year-old child. The room was an unbearable 95°F (35°C) throughout the night. It was not just uncomfortable - it was dangerously hot and completely unfit for guests, let alone families with young children who are at risk of heat exhaustion or heat stroke. The tiny 3x3 window in the room let in no air at all. The hotel’s website shows rooms with large windows and balcony doors - but that is absolutely not what we were given. The bathroom was like a sauna, and we couldn’t even stand in it without sweating profusely. We lay on top of the beds, fans blowing directly on us, sweating through the sheets, unable to sleep. We messaged the hotel via WhatsApp as we were getting ready for bed (the number they gave us), and after 45 minutes with no response, we called. We were told there were no other rooms and that we’d just have to deal with the fans. That was it. It was so bad we considered sleeping in our car, but since that’s illegal, we suffered through the night until 6 AM and left for our next destination. We contacted the hotel several times afterward to request a refund, as the room was simply unlivable. We were repeatedly told they were “checking with the manager,” and then given an email address. Of course, the manager never replied. When we asked for a phone number, we were told: “We can’t provide that.” So if anything goes wrong during your stay, don’t expect any accountability or support. You’re on your own. If you are planning to stay here during the summer, CALL or WhatsApp the hotel in advance (+34 930 47 46 56) and insist you are not placed on the third floor. The conditions there are unsafe and they clearly know it, yet they still put guests there.

I want to share my deeply distressing experience at Cas Papà Hotel in Valldemossa on 26th April 2025 to warn all potential guests. This hotel has no accessibility provisions whatsoever — only very old, broken stone steps leading to the entrance and back down, and no elevator inside. This makes access impossible or extremely hazardous for anyone with mobility issues, those carrying luggage, or even regular guests. In this day and age, such a lack of basic accessibility is unacceptable and likely illegal. The route to the hotel involves difficult, cobbled streets that taxi companies refused to traverse unless going to the airport or far destinations. Neither the lack of accessibility nor the absence of an elevator was disclosed to me when booking. This left me struggling to carry my luggage while unwell. A family passing by, seeing my predicament and my condition, kindly helped me to get my luggage up the old and broken steps, which you can see in the photo attached. Upon arrival, there was no physical reception staff present in the evening — a fact that was not disclosed during booking. I was let in by another guest, but when I tried contacting virtual reception via the desk button, the staff member on the line was alarmingly devoid of empathy. Despite my explaining that I was sick, coughing, and exhausted (which the man could see and hear via the intercom and cameras), he refused to provide my room number or access instructions, instead repeatedly insisting on payment via WhatsApp—a completely unprofessional demand—while ignoring my condition. This despite the fact that I made the booking online on the hotel website and had provided all payment details and had received a booking confirmation by email. I repeatedly asked if he could please just tell me what my room number was so that I could at least put my luggage in the room and lie down as I was so unwell, but the man refused each time and said I had to make payment via whatsapp first. I told him that whatsapp did not work on my phone as it is a very old phone and has little storage space and whatsapp was not opening on it, which was the case. However, it was only when I asked him to cancel the booking and told him that I wanted to leave, that he finally relented and told me my room number, but then incorrectly stated it was on a different floor, causing me further extreme stress as there was no elevator and as I had explained to him, I had heavy luggage with me. He told me that the key was in an envelope on the desk that I had been standing at all along to speak to him via the virtual reception button and he had refused to tell me that the key was there until this point. The old and large room key was very difficult to use, requiring a very awkward, non-standard angle to unlock and lock the very old wooden door - for both entering and exiting. This is a serious safety hazard; in an emergency or with limited light, escaping the locked room quickly would be nearly impossible. Additionally,

Auf Grund so mancher eingestellter Fotos war ich im Vorfeld schon ein wenig hinsichtlich der guten Bewertungen überrascht. Leider haben sich meine Zweifel dann vor Ort bestätigt. Zunächst was positives: das Hotel liegt super im Zentrum von Valdemossa, Uber durfte anscheinend aber nicht durch die autofreie Zone, somit waren ein paar hundert Meter Koffer ziehen angesagt, aber kein Problem. Das Hotel von außen wie alles in Valdemossa mit Naturstein gebaut und superschön. Der Empfang ist nur zu bestimmten Zeiten besetzt (zum Frühstück/vormittags) und ist direkt mit dem kleinen aber gemütlichen Frühstücksraum verbunden. Das Frühstück wo wir dabei sind, siehe Fotos. Durch das Tablett nett angerichtet, aber auch wirklich nichts besonderes. Bei Google steht, dass Hotel hätte 4 *? Das würde dem dann nicht gerecht. Die Damen die morgens servieren und die Rezeption schmeißen sind alle sehr nett, dass ist aber auch der Grund warum es vier Punkte gibt. Jetzt zum Zimmer: der oft genannte Charme bestand lediglich darin, dass durch das nach oben komplett offene WC richtige Zweisamkeit aufkommt. Bin ich vielleicht etwas spießig, meins ist es nicht. Ansonsten war unser Zimmer (3!) wirklich minimalistisch eingerichtet und hat für uns null Charme versprüht. Alle anderen Zimmer hatten wenigstens ein bodenhohes Fenster für die fantastische Aussicht. Wir hatten einen Schießschacht. Zudem keine Klimaanlage und da war es jetzt Ende Mai sehr warm. Wir hatten das Fenster dann die Nacht offen, man bekommt aber viel Lärm aus der Nachbarschaft mit. Fazit: Für diesen Preis sind wir schon sehr enttäuscht (ach ja, es gab auch keine Flasche Wasse auf dem Zimmer - kostet nix und freut jeden der aufs Zimmer kommt) Valdemossa ist aber wunderschön und aufmerksam jeden Fall eine Reise wert.

Upealla paikalla ja näköala Upea huone ja näköala huoneista!! Oli helppo tehdä contactless sisäänkirjautuminen. Ainoa minukset että oli vaan yks setti pyyhkettä vaikka olimme kahdestaan. Huoneessa oli todella vahva saippua tuoksu.

Our stay at Cas Papa was so lovely we didn’t want to leave 😂 The hotel is lovely, great views and super central in Valdemossa. The staff was delightful and the breakfast was astounding! Only not great thing is the toilets in the hotel rooms aren’t soundproof (there was a guest toilet in the hallway available so not a major inconvenience) Otherwise absolutely 10/10 - and even with the minor inconvenience of the bathrooms I’d 1000% stay there again

你就在這兒的中心。原則上你不能開車到達那裡。可以花5歐元買票（在飯店）然後就可以拿行李箱來回了。然後您可以將車停在藍色區域。我在某處讀到過不會有煙霧探測器，但我確實看到了它們，滅火器之類的。我們在那裡的時候天氣非常溫暖。房間裡只有風扇，溫暖得令人不舒服。沒有空調。順便說一句，如果谷歌導航說你在那裡（步行），那就再遠一點，然後上右邊的樓梯。順便說一下，早餐很美味，咖啡也很好喝。

Sehr süße Unterkunft in einer traumhaften Umgebung mit tollem Ausblick. Das Frühstück war sehr lecker und mit viel Liebe serviert. Für mich gab es auch problemlos vegane Optionen! (Das hatte ich vorab bei der Buchung angegeben)