艾米塔什酒店(L'Hermitage Hotel)

We loved our stay here, beds very comfortable, we have stayed at numerous higher end hotels in Dt Van and this Hotel has been the most comfortable beds and amazing staff at check in and check out. Housekeeping does an amazing job too! We love the restaurant, the best broccoli chesse soup ever! Definetly be back next time we are in Van. They should turn the fountains on in the pool is my only issue 😉

The hotel and service were too-notch. I enjoyed every interaction with the staff and felt welcomed from the minute I arrived. I used the amenities and common areas (restaurant, pool and spa, gym and patio spaces) and enjoyed the comfort, decor and service in all areas. It was one of my better hotel stays overall and I will enthusiastically recommend L’Hermitage for a professional or personal occasion.

I broke down in tears once I found my room, I was that stressed out by the check in process. The parking situation is confusing and is really daunting for someone just arriving for a hotel stay, in a city they likely aren’t from. Add to that that once you get into this garage if you find it, there are signs threatening you with fines if you don’t man the gate properly. I did not understand the signs when I first saw them, I didn’t understand what they meant until I got to the elevator and that was long after parking. It’s extremely frustrating and scary to be confronted by sign after sign saying you will be fined, especially since this is your very first impression of being on this property. These signs appeared in other places, there is a sign on the tv that says you will be fined if you mess with the tv cords. I did not look around for other signs, I was upset and did not want to be here from the moment I got here. I did not feel happy here, and it’s already expensive and I just felt scared to be there.

Everything was great. But I was confused about cleaning the room. I got a message that says room cleaning is available upon request, however the cleaning service came without a request on the second day. I was not comfortable with that because I didn't use the safe.

The staff were top notch and we especially liked our check in experience with Marianne. She is a natural for the hospitalty industry and her colleagues were always friendly, polite and helpful.

A little dated but we'll kept up and cozy. Restaurant was good and reasonably priced. Staff was all amazingly friendly and helpful. Will stay again.

Great location with a lovely lap pool. We stayed in the signature one bed suite which was very light. Only downside was the sofa bed was uncomfortable

Best hotel service Ive had in a while. Consistent and flawless. Good location, good amenities. Highly recommend.

It is very quiet in the hotel, you can rest well and relax. Services are good. Staff are friendly. Except the food in the restaurant could be imported.