來自住宿之回應: Dear Didididadididi,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you again soon!Best regards,The Sanctuary Hotels & Resorts Team.
來自住宿之回應: Dear Guest,Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.Best regards,The Sanctuary Hotels & Resorts Team.
來自住宿之回應: Dear Zhudingxingfu,Sabaidee. Thank you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction, and we hope to be able to welcome you again in the future.Best regards,The Sanctuary Hotels & Resorts Team.
來自住宿之回應: Dear Aihewanyouyongdexiaoyugan,Thank you for taking the time to write such a detailed review. All your comments are essential to training our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will make sure that all your other complaints are addressed and improved. We hope to be able to welcome you back on your next trip to demonstrate out improvements.Best regards,The Sanctuary Hotels & Resorts Team.
A Fish Called Wanderer
豪華小屋
入住日期 2024年12月
夫妻/情侶
8則評價
4.5/5
非常好
發佈於 2025年2月2日
We had a wonderful stay! From the moment we arrived, the staff were warm and welcoming, making us feel right at home. The peaceful atmosphere allowed us to truly recharge, and the views of the lake were simply stunning and calming.
The restaurant in the evenings had a great selection of delicious dishes, the homemade ice cream is a must try! Breakfast needs to be replenished a little faster during busy times. Our room was comfortable, well-equipped, and had everything we needed for a relaxing stay. One of the highlights was the fast laundry service—fantastic quality at a great price!
We hired a scooter as the resort is out of the centre of Vang Vieng, the road to and from has many potholes so be careful!
翻譯
來自住宿之回應: Dear A Fish Called Wanderer,We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you for choosing our hotel for your trip and we look forward to welcoming you again soon.Best regards,The Sanctuary Hotels & Resorts Team.
pathakvivek
豪華小屋
入住日期 2024年11月
夫妻/情侶
9則評價
5.0/5
傑出
發佈於 2024年12月22日
A bit far from main city, isolated, good location next to lake.. very polite helpful staff, good services, clean room and beautiful pool . Great place to relax
翻譯
來自住宿之回應: Dear pathakvivek,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
訪客
豪華小屋
入住日期 2025年1月
家庭旅遊
2則評價
3.7/5
發佈於 2025年2月17日
Отель находится в прекрасном месте, номера хорошие, чисто, но было несколько НО:
- воды горячей не было, пока не сказали и не исправили, и это к сожалению частая практика
- Полотенце у бассейна не было и пока её сходили на ресепшн - ничего не менялось
- еда в ресторане на 4с минусом......
- барбекю в выходные- не было- типа мало людей и при этом в меню в одном месте написано минимум 5 человек, а в другом уже 10
- вечером так и не было заявленного кино на берегу
-персонал не говорит по английски, кроме 1 человека, ну это вопрос сервиса
翻譯
來自住宿之回應: Dear Guest,Thank you for taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to the accorded department. We do hope you give us another chance as we will definitely improve our services. Best regards,The Sanctuary Hotels & Resorts Team.
Semi Park
家庭小屋
入住日期 2024年12月
家庭旅遊
2則評價
4.2/5
很好
發佈於 2025年2月6日
방비엥 시내에서 40분 정도 떨어져 있어서 시내에서 액티비티를 하려면 전용 셔틀을 타고 나가야 하지만, 그래서 더욱 한적하고 좋았습니다. 저수지가 보이는 곳에서 카약을 타거나 크루즈를 탈 수 있고, 올인클루시브를 선택하면 아침, 점심, 저녁을 리조트에서 계속 편하게 해결할 수 있었어요. 방은 호수 전망이 보여서 좋았고, 모래사장이 있어서 아이들이 놀기 좋았습니다. 쿠킹 클래스와 제트 스키를 따로 신청해서 탔는데 매우 즐거운 활동이었습니다. 리조트는 방이 크지는 않지만 안락했고, 욕실은 아주 화려하지는 않지만 환경을 배려한 설계였습니다. 전반적으로 자연과 함께 할 수 있는 좋은 리조트라서 푹 쉬었습니다. 무엇보다 스탭들이 매우 친절했습니다! 영어를 할 수 있는 스탭들이 여러 모로 지원해 주었고, 다들 친절하게 맞이해 주어서 3박 동안 푹 쉬었습니다.
翻譯
來自住宿之回應: Dear Semi Park,Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.Best regards,The Sanctuary Hotels & Resorts Team.
來自住宿之回應: Dear Iana en Sh,Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon!Best regards,The Sanctuary Hotels & Resorts Team.
Wirunrat
高級小屋
入住日期 2023年11月
夫妻/情侶
42則評價
4.0/5
很好
發佈於 2023年12月27日
萬象的南昂海灘保護區度假村其寧靜的氛圍和卓越的熱情好客給我留下了深刻的印象。度假村坐落在寧靜的南俄湖畔,享有令人驚嘆的美景,是遠離塵囂的寧靜之地。精心設計的小屋與大自然融為一體,提供舒適時尚的休憩之所。度假村對永續發展的承諾值得讚揚,工作人員的熱情和細心為我的住宿增添了個人風格。 Sanctuary Nam Ngum Beach Resort 提供一系列的活動和美味的餐飲選擇,是那些尋求放鬆和自然美景的人們的完美天堂。強烈推薦您度過一個難忘的假期。
來自住宿之回應: 親愛的 Tony2020,Sanctuary Hotel 的整個團隊和我一起感謝您選擇我們的酒店作為您的假期目的地,並感謝您抽出寶貴的時間對我們進行評價。我們很高興能夠讓您滿意。讓善良的顧客滿意是我們的根本,我們會盡一切努力滿足您的期望。我們感謝您的意見和建議,您提出的問題正在改進中,我們將不斷努力為我們的客戶提供最好的服務。