羅克巴拉德羅酒店(Roc Barlovento All Inclusive)

Excellent rapport qualité. Prix. De très belles piscines qui sont propres annexé à la mer direct sur une plage de rêve. Buffet correct avec vin blanc et vin rouge du chili. Et bien sûr boissons à volonté.

HORRIBLE. PLEASE AVOID THIS PLACE AT ANY COST. We had to cancel our 5 day trip after the first night and left back to Havana. The staff at the reception was rude and hostile from the very first moment. It took them 6 hours to prepare our room, which went beyond the check-in hours. We dropped our baggage and left for the beach and when we were back, our room floor was full of sewage coming from the toilet. Some of our stuff was on the floor and was full of sh*t. The reception staff refused to help clean our stuff, and said that they have no such service. Hotel's so-called public relations officer named "Salas" attended. He also refused to provide any solution, did not even try to make eye contact. We left like an inconvenience here. The food is the same in every meal. The hygiene in the food court is horrendous. There is no hygiene rule basically. Plates and food boxes are never washed. It is a miracle to not get sick or food poisoning. We were served with exactly the same coffee every day, no cleaning the pot, changing the beans etc. The rooms... The whole resort is about to collapse. There is no hot water if you are lucky to find any water! Toilet flushes are not working, bathtubs are rotten and full of dirt. The same goes for sheets and towels. We are aware of the situation in Cuba. We don't expect a full service or whatsoever. But the situation in this place is beyond anything we have witnessed in Cuba as there is something truly wrong about here. If you are really willing to see the beach in Varadero, please get a casa particular in the area, stay away from any resorts and eat outside restaurants run by locals. I will never ever be coming back.

大家都非常喜歡！很棒的員工！

這是一次不同的經歷，我總是和家人一起旅行，但這次我決定去休息並和我的伴侶單獨相處，這對我來說有點困難，因為我在酒店經歷了不同的經歷。至於服務員和店員的服務，非常好，他們真的很努力地與顧客交談，讓他們感覺像家人一樣，清潔工作也很好，但我必須說，就食物而言，還有很多不足之處，大多數寒冷時期，沒有調料來調味沙拉或蔬菜，沒有熱果汁，沒有糖，沒有一天有黃油、蛋黃醬或任何其他醬汁來搭配食物或早餐。沒有小烤箱可以加熱吐司或一片麵包，擺盤很糟糕，說實話，我們沒有一天吃得好，這主要是由於經理管理不善，監督比較膚淺，古巴目前存在的所有問題的合理性。提供熱菜或冷果汁超出了可能存在的稀缺性。 泳池的毛巾服務幾乎不起作用，我們等了一整天才能夠拿到毛巾並能夠洗澡，當我們抱怨毛巾立即出現時， 不幸的是，他們傾向於為我們都知道的所有存在的經濟問題的錯誤辯護。您支付四星級酒店的費用，並在很大程度上獲得二星級的服務。

泳池裡的毛巾很髒，食物很差，泳池裡的酒吧很早就關門了，按摩浴缸壞了，派對啤酒很便宜，一切都很舊，褪色了，預算也很低。 員工們都想做好，但很難，因為他們必須遵守政策。食物確實是亮點。住了 4 個晚上，吃完飯後就生病了。

Ну для кубы нормальный отель.

very nice hotel, good location and service. for sure we will come back

666666～