I visited in months of Dec ***** with my family and friends on my birthday. Initially we got a room with the dirty washroom, i informed to HK housekeeper who was taking round there, very sencerely he check with reception girl Deepti, I think and then change our room which was little better but again not properly cleaned. Restaurants staff was really good and courteas but front desk lady was seems frustrated, while my family was checking in she was very rude to them and her behaviour was also not suitable for hospitality. Front Desk is the face of any hotel that is the first place where you get an idea about the hotel and smile should be there first attributes, which was absolutely not there. Another thing, we had ask her for another room but she clearly denied and at the same time we book a another room through their website. Your property is really good with the spacious rooms and also nice in terms of interior but you guys need to work upon your front desk team and cleaning.
翻譯