We arrived about 7pm to be told we had no room even though I had a confirmation of the booking. Was repeatedly hung up on and my calls also ignored. They also ignored ********** when they called to also help. Veliko was very busy and we would've been without a room for the night had a local old lady not overheard our problems and offered to help us find a bed for the night - thankfully she spoke English! Do not recommend as this is totally unacceptable service and very worrying for people unfamiliar with the area and not speaking the language
翻譯