威尼斯莫利諾斯塔基希爾頓酒店

We booked this hotel specifically for the pool… we got there and the pool was closed for repair — we were not notified prior to our stay otherwise we would’ve cancelled and stayed elsewhere. Then when we checked out the manager said we could’ve gone to use the Marriot pool… nobody brought this option to our attention — apparently she said ‘I should’ve asked guest services’ I said ‘ I’m not a mind reader.’ she said it was not possible to tell everyone’ I said ‘it would’ve been at check in!’ Just infuriating!  The view from the room was terrible - asked to move but they were fully booked. We had booked and paid for an upgraded room - I don’t believe we got it. Didn’t have a TV remote took asking 3 times to get one (on our last day)  Breakfast was not worth the money. Did not cater well for healthy eaters.  Definitely not worth £1,000 for 3 nights!  We’d called prior to ask where the best place to park and get transport was - whomever we got to speak to was not helpful at all.

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