威尼斯格瑞提皇宮豪華精選酒店的評價

非常棒的位置。 一切都很好。早餐也是。 會再住

環境：完美的宮廷式酒店

Great hotel!

Without question, The Gritti Palace is one of the finest hotels within Marriott’s vast portfolio. Only a few hotels across all Marriott properties worldwide rival The Gritti Palace. Outside Marriott and compared to other hotels in Venice, The Gritti is also arguably the finest hotel in Venice. It is a genuine 5-star luxury hotel. As a result, prices are very expensive. Over my stay, the rates varied between US$2,200 per night and US$10,000 per night, depending on the room type or suite. Needless to say, a guest has certain expectations when a hotel is charging that much money. Here is what The Gritti did well: 1. Concierge and Front Desk staff were excellent. In particular, the concierge staff are incredibly competent at organizing water taxis, tickets for attractions or tours, dinner reservations, etc. 2. The hotel provided a thoughtful in-room amenity. It also fulfilled basic preferences that were specified on the reservation. 3. Major newspapers, like The New York Times and Financial Times, are complimentary to guests. 4. Stationery and envelopes are provided for guests to write a letter home. The hotel also mails the letters free of charge. 5. The hotel’s public spaces are beautiful. The décor is exactly what you would expect for a 5-star hotel in a building that dates to the 15th century. 6. Marriott Bonvoy benefits were delivered. Specifically: (a) Suite upgrade. I was upgraded from a standard room to one of their best, if not their best, suites, the Patron Suite. It had a beautiful view of the Grand Canal. However, if I were given a choice, I probably would have turned down the suite in favor of a non-suite with a comparable view. I will discuss this later. (b) Late check-out. I received a 4 p.m. late check-out. The hotel graciously allowed me to stay in the room free of charge until 6 p.m. That was most kind of them. (c) The breakfast benefit for guests with Bonvoy platinum or higher status is excellent, with one exception: wine at breakfast. At breakfast on a Saturday morning, I asked if they had wine. I was offered Italian prosecco. However, the prosecco is a little sweet. I asked if they had an alternative, like a Trento DOCG. I was provided with Italian franciacorta sparkling wine. Franciacorta is drier and more like champagne. So, I ordered it. While my breakfast was complimentary, I was charged 170 euros for the bottle of wine. The charge was removed after I complained. Still, it is the principle of the matter. Either inform the guest that the wine is not complimentary before it is served or provide more than one complimentary wine option at breakfast. Now, here is where I think The Gritti Palace needs improvement (especially given the prices charged): 1. Restaurants and bars. I was encouraged to have dinner at the hotel’s restaurant. I made a restaurant for the outside terrace. When I arrived for dinner, the terrace was closed, and I was given a table at the back of the restaurant in what could only be described

我喜歡這家酒店的許多方面，但其他方面就差一點了。地理位置絕對棒極了！大運河上令人羨慕的一段，距離聖馬可廣場僅幾步之遙。華麗華貴的風格主宰一切，有時美麗，有時誇張，但絕對值得讚賞。應該透過小規模的整修來解決一些問題以維持五星級的標準。臥室，特別是客廳區域，也是同樣的色調，因為裡面擺滿了家具和擺設。遺憾的是沒有水壺或咖啡機。浴室很漂亮......遺憾的是沒有坐浴盆！房間在一樓，位置不太好，因為清晨卸貨會產生惱人的噪音。我發現這裡的服務總體上非常周到和細緻，但我真的很感謝早餐室工作人員的細心照顧。他們的擁抱加上美味的早餐讓一天的開始變得非常愉快。

我最近在著名的格里蒂宮的經歷，這個地方無疑在其所有建築細微差別中體現了奢華和美麗，不幸的是，由於與該建築所代表的聲望不相稱的服務而受到嚴重損害。工作人員的職責是增強遊客體驗，但事實證明，至少可以說，他們很粗魯。收到的答案的特點是語氣平庸，遠遠沒有達到這種地位的地方應保證的禮貌和禮貌。客人沉浸在如此優雅的環境中，卻感到受到如此不尊重，這是令人無法接受的。至於價格，它們符合同等聲望酒店的預期：一杯開胃酒，包括雞尾酒或雪碧，起價為 30 歐元或以上。然而，考慮到所獲得的服務，這筆支出只會更加繁重，這與該結構應提供的卓越形象形成鮮明對比。最後，我指出，儘管格瑞提宮因其無可置疑的美麗而值得至少參觀一次，但我個人認為，員工的管理，特別是服務員的服務，需要仔細而深刻的重新思考。

Excellent, friendly staff. Beautifully located - waterfront café, has its own dock for water taxi’s and gondolas. We had an amazing “room” more like a sweet with terrazzo floors, a sitting area, great bed and plenty of windows. Long stemmed roses to enhance the luxury feel - and they were replaced with fresh ones after the second day. Central yet on a calm square.

Stayed here for a couple nights and had a beautiful canal view room with luxurious amenities. Breakfast was delightful with table and small buffet service. Location is right in center walkable to everything. Concierge was super helpful with transportation. We had dinner as well which we thought was just ok - not one dish was wow- would have been better to eat outside of hotel for dinner. The patio was closed so had to eat inside. We would definitely go back!

I only stayed for one night in a suite overlooking the Grand Canal, and we were kindly upgraded to a larger suite by Carlotta at reception. The staff were exceptional, and the hotel itself is truly amazing. It offers an authentic Venice experience. The property is beautiful, and I would highly recommend it. While the rooms are on the expensive side, it's definitely worth it if you can afford it. I will absolutely return in the future!

We contacted the reservations department before we arrived & asked for an early check-in if possible due to our train arrival time in Venice. A note back said our request was noted but not guaranteed. We arrived around 1:00 pm. The hotel employee pulled up our reservation & said, "I see you are paying with points and cash” then told us check in was at 3:00 & an early check-in was not possible. Our luggage was stored & we went out to explore Venice. After a long day of traveling, we were ready to check into our room. We returned at 3:00pm & our room was still not ready. It was almost 4:00 p.m. when we were finally able to get to our room. It was so welcoming to see yellow roses, a bottle of champagne & a bowl of oranges. Too tired to go out we ordered room service for dinner. Dinner arrived promptly, but they messed up our order and only sent one dinner. We shared the one dinner while we waited for the other dinner to show up. Before bed, we pre-ordered breakfast for the next day. Breakfast showed up on time. We sat down for breakfast, opened a jar of jam to put on a croissant & was shocked to see it was already opened & used. We opened another jar & that too was opened & used as well. ALL of the jars were already opened & used. I cannot say enough how disgusting it was to receive multiple jars of jam that were on someone else's breakfast table & already opened & used. It really makes a person question what else has been on someone else's table before it came to us. Being served half eaten food of any kind is just not acceptable anywhere and to anyone. After another bad room service experience, we left the hotel for the day. We returned to our room later that day looking forward to having champagne & oranges. Again, we were quite shocked to see that our complimentary champagne & oranges had been removed from our room. Were they only complimentary for one day? Wow!! We were so excited to stay at the Gritty Palace but this was not the 5 star experience we expected from this hotel especially one that is supposed to be so prestigious as The Gritty Palace. The hotel obviously loves to share and display all the famous people that have stayed here. It makes us question if the 5 star experience is reserved for guests that are not using Marriott points & are of a certain movie star status. I'm sorry but not all guests will be famous or of nobility, but I can assure you (Gritty Palace) that ALL guests enjoy & appreciate being treated like they matter as well.

我們在自助餐廳喝咖啡，他們非常不愉快。我點了一杯加牛奶的咖啡，他們卻給我拿來一杯科塔多，當我說不是那種咖啡時，他們用更大的杯子給我上了同樣的東西，當他們端上來時，他們諷刺地用英語告訴我，我很喜歡這杯咖啡，真可惜。非常不愉快，我不看價格而是看他們提供的服務。

Stayed one night in December and got upgraded to a room with a canal view. The hotel’s location is great, offering a stunning view of the Basilica Santa Maria across the canal. The room and the gym are understandably not very large. The overall service and the breakfast live up to the hotel’s reputation.

為了慶祝這個快樂的時刻，我們依靠 Gritti 的優越位置，希望也能夠依靠其作為著名住宅的魅力。進入餐廳後的第一印像是完全被拋棄了：我們右邊的門衛正忙著打電話，甚至沒有和我們打招呼，然後，當我們主動走向餐廳時，終於有一位接待員聯繫了我們。他非常友善地陪我們到餐桌吃早午餐。所有未煮熟的菜餚的品質都很棒，「熱」的菜餚則是一場災難；無味的蘑菇燴飯、不冷不熱的烤牛肉和冷土豆，真可惜！我心中升起一個疑問：廚師在場嗎？誰來控制食品的品質？服務生很細心、專業，我向他們表達了我的不滿。甜點很好吃。如果你願意這麼稱呼它的話，那麼錦上添花的就是音樂。震耳欲聾，使得任何對話都不可能，最後但同樣重要的是，還有一些吵鬧的美國客人。在大運河優雅的露台上跳迪斯可！

多麼美好的經驗啊！我和我的妻子去義大利拜訪朋友。酒店提前聯繫我詢問任何特殊要求或其他需求。我們從美國起飛後很早就到達了；我沒想到我們的房間已經準備好了。我們得到了一間可以看到大運河景觀的房間。房間裡有鮮花和一瓶普羅塞克葡萄酒。工作人員是我經歷過的最好的工作人員之一。他們不僅會記住我的名字和房間號，還會記住我的飲料訂單。第二天，我去給我妻子喝杯咖啡，在我開口之前，女主人問我是否想要「去一杯美式咖啡」。確實是一次特別的經驗。