希爾頓歡朋酒店威尼斯新島

It was nice to be in a new hotel that is has well designed rooms, its just a little small to fully open a large suitcase. There are machines to fill your water bottle with cold water on each floor. The free breakfast is the best free breakfast that I have ever experienced in a Western country. There is the usual American breakfast of eggs, bacon, sausage, delicious has browns, cereal, bread but also delicious pastries...the buttery croissant is as good as any that I've ever tasted. Also lunch meats, fruits, vegetables. Machines that make cappuccino, latte, etc. , waffle maker. The granola even has chunks of hazelnuts! Very close to the water bus...Take this boat #1 or 2 headed back toward Piazzale Roma to get to the main part of Venice. From the airport take the ACTV or ATVO bus for 10 Euros to the bus stop called Piazzale Roma. To get to the hotel take the People Mover (Monorail) from the bus stop name Piazzale Roma to the 2nd and last stop that is a block from the hotel... only about 1.55 Euro and just tap your cc or phone.

The hotel reception blamed Trip.com, saying they should not and cannot charge the city tax, and then asked me to pay again. Overall, I had a good experience at the hotel, but the reception staff need better training. When I checked out, the receptionist asked me to pay the city tax. I told her that my booking clearly included the city tax, but she kept insisting that what I had prepaid did not cover it. At that moment, I couldn’t find the booking receipt in my email, so I couldn’t show her proof right away. Because she kept saying I was wrong, my teenage son started to believe her and argued with me, saying, “If she asks for it, just pay, it’s only €14.” This was upsetting, not because of the money, but because it set the wrong example for my son. In the end, I paid the €14 again and then took about 10 minutes to search through my email. When I finally found the booking receipt, I went back to show it to her — proving that I was right and the city tax had already been included. At that point, she asked someone else for help (possibly a manager), and instead of apologizing, they blamed Trip.com, saying I should ask the agent for a refund. I later contacted Trip.com, and they processed the refund without any issues. I’ve used Trip.com many times before, and I’ve never had a problem like this. The real issue here is not the money but the lack of professionalism at the hotel reception.