美國芝加哥弗農山莊森林湖長住公寓(Extended Stay America Suites - Chicago - Vernon Hills - Lake Forest)

Took three tries to get our key cards to work. Must ask front desk if you want supplies for your kitchen. One shelf in closet was completely broken upon arrival. Smell in hallway was horrible and unidentifiable. No regular cream for the 6a coffee.

This is now my third time being at this property. I could stay at any hotel motel or no hotel but I have chosen to call this place home and all of these hard-working employees verge on being angelic. You are greeted with a smile. They will stop what they’re doing to help you regardless of how big or how small The “Customer comes first“ truly is forthright here. I keep extending my vacation, so I have more time here for peace, quietness, and a piece of a nervana. There is always a tear in my eye when I have to bid this professional and friendly salve for a while.

Sheets were dirty and counter was not clean, I requested new sheets and had to put them on myself. Clean the kitchen area and bathroom floor! Never never going back

Staff doesnt know how to address concerns, no creamer for coffee in the morning, bathroom doors was accidentally locked and staff said, nothing can be done since no maintenance workers around.

Check in and out was not complicated, no extra fees for anything, grab and go breakfast was as expected, but they also had hot chocolate so that was great. Place was quiet and comfy.

I got here a few hours ago hoping for a good nights sleep before a big move in the morning and the beds are horrible. Then I finally fell asleep and they start vacuuming in the hallway after midnight. How is anyone supposed to sleep in a hotel that does this?

Hotel was nice and clean check in was flawless. Heater didn't work and it was 5° outside :/

Overall the property looked weathered and old. There was a smell in the room. So noisy too. Couldn’t sleep at all.