We are a little perplexed by the consistent 5-star reviews for Maui Palms, for the following reasons. This is a quiet resort if that's what you're looking for. But our family found the vibe totally flat and virtually non-existent. On arrival, we waited in a reception area, no guest welcome from staff, nothing. This is in contrast to other resorts where you're welcomed with songs, clapping, and guitar. Tina, one of the lovely staff members brought us a glass of water (a juice would have been nice after nearly a 2-hour car ride) until Neel ran us through some information. The location is nice only if (and that's a big IF) the weather is good. If the weather is bad you are pretty much stuck in your room. The only indoor common area (the bar and dining room) has zero atmosphere and nobody in it most of the time, so it's not even like you can go hang out at the bar and chat with other guests. We have experienced bad weather at other resorts but there are always still things going on to keep you occupied. Not here. Here, you may as well have a drink on your own in the room. We experienced extremely high winds while we were there which is part and parcel of Fiji, however, at this resort, there is no escaping it. The two pools are both located right in front by the beach. Nearby resorts like the Warwick and Hideway have their common areas/pools situated to be sheltered to minimise getting impacted by the high winds. There is a small gym onsite which we used regularly, so that was a plus. We stayed in the new apartment building ground floor which was spacious and comfortable, however, the hot water took ages, or didn't come through at all. Sometimes I gave up and had a cold shower! For such a new building, many maintenance issues are already evident. One night of heavy rain, our bathroom floor got so wet from water dripping through the light fitting. The really good thing about the apartment was the use of a washer/dryer. Oh, and resident cockroaches which one of the staff told us were common on the ground floor apartment. This should be an easy fix with pest control spray. As for the tennis court, my teenage sons asked for rackets and were told there are "rules", and that you have to have an exceptional level of ability to use the court and wear correct tennis shoes. This was a real sticking point for us, (and two other families we spoke were unhappy about this as well). You can't even have a friendly hit with the kids... really???? The ONLY person we saw using the court several times was Wayne (the owner) with his buddies who were NOT guests. It is obvious that the court is there for Wayne's personal use only. I am surprised this is not mentioned in any of the reviews. The upsides are the food is good and the staff is lovely, especially Tina, Emma, Tiger and Felix.
翻譯