卡薩梅洛阿爾維姆酒店(Casa Melo Alvim - by Unlock Hotels)

Atendimento extraordinário por parte dos recepcionistas. Casa bem localizada. Experiência a repetir.

Es la segunda vez que venimos por que la primera vez nos pareció fantástico, esta vez además de tener un excelente servicio y un trato amabilísimo de todo el personal, encontramos que el antiguo comedor se ha convertido en una cerveceria artesanal donde hemos disfrutado muchísimo, Seguro que volveremos de nuevo, la ciudad, los alrededores, la buena comunicacion y la buena comida lo covierten en EL LUGAR.

I booked one of the top tier accommodation in this “hotel” - the Prestige Apartment- for a comfortable and upscale 4 night stay and what a got was the opposite - an awful nightmare. The hotel has an amazing location in the city of Viana but the positives end here. My room was located in an adjacent building and it was a run down apartment as far as it can be from a “prestige apartment” with worn out tacky furniture and no internet service. I had to work remotely during my stay so I told the reception employee, Sr Rui Braga, about the internet issue and night after night I was unable to work because there was no internet at all in my room or very weak and inconsistent internet. So for the first 2 nights I ended sitting in the hotel lobby, that was empty like most rooms in the hotel, and worked until late using the WiFi available in that area. In the third night I was to tired to argue and request them to fix this issue that I just didn’t work and in the next morning, I decided to leave and spend my final night in another hotel that could provide decent internet service. I left early in the morning and no one was available to check me out, so I left my information and later got an email letting me know that I would have to pay for the last night (the fourth night) since my reservation was no refundable. What?! I didn’t leave because I wanted to, I left because the hotel is a dump that can’t even provide basic internet to guests. I had no choice and then I was penalized by their incompetence and forced to pay for a night that I didn’t use. Even worse, they offer me a voucher to use in the future, like I would return to this second class guest house. Breakfast included in the rate is a sad carb fest. I tried it once and didn’t come back. The dishes that I used to eat in my room were never washed by whoever cleaned the room and they were left sitting in the sink day after day. Viana do Castelo has great hotels, Casa Melo Alvim is not one of them.

O hotel está muito bem localizado, mesmo no centro da cidade. É um edifício histórico, cheio de charme e bem recuperado e conservado. Pareceu-nos que funcionaria melhor com mais funcionários. No entanto, a limpeza é irrepreensível e o serviço excelente graças à extraordinária simpatia e eficiência de todos os colaboradores que conhecemos, muito especialmente a Daniela e o Joel. Bom pequeno-almoço incluído.

飯店位於一棟歷史悠久的建築內，是維亞納最古老的建築之一。當您進入接待區時，令人印象深刻的石樓梯令人印象深刻。一切都非常小心地保留了歲月的魅力，但是，在我們的情況下，房間是一個普通的房間，看起來有點暗和不受歡迎，床有點不舒服，家具很好......沒有兩張扶手椅可以不時使用吸塵器。我理解他們想保留魅力，但它不是博物館，而是酒店，可以更舒適一點。我總是想到標準間，我想現有的套房和公寓會更好，我不知道。這家酒店無疑是一家迷人的酒店，與眾不同，接待人員非常令人愉快。停車問題，我認為他們與附近的停車場就價格達成協議。飯店的餐廳叫Letraria，可以吃漢堡、小吃、小吃，他們還有各式各樣的精釀啤酒。我不太喜歡的是早餐區，它是一個很大的餐廳，但要進入自助餐，你必須走一些樓梯，那裡還有 4 張帶沙發的矮桌，吃早餐時有點不舒服。對於你付的錢和酒店來說，早餐似乎相當一般。我還評論說，我看到了兩個我根本不喜歡的細節，而且他們對我來說似乎不太專業，早餐要到10點:30 ，一位女士向女服務員要培根，因為沒有了，她回答說很抱歉，但是餐廳在10:30 關門，這位女士很驚訝，因為當時已經十點一刻了。如果營業時間到10:30，你就不能讓你的客戶在一刻鐘前的自助餐中留下短缺的東西，好吧，女服務員立即出來告訴他，是的，他們要做更多的培根，好吧，我很驚訝我特地為那位女士帶了一個小盤子，當時餐廳裡還有更多的人，而且在半點半之前還有更多的人進來（我不認為等到最後一刻才進去吃早餐是合理的）要么，）但是嘿，到處都還接近關門時間，他們為每個人補充東西，老實說，我認為這不是一個很好的細節

Old monastery turned hotel. No USB ports in the rooms, fridge doesn’t work. It’s an interesting hotel, selection of food for breakfast is okay, not much to choose from. Nice selection of Viana gold leaf jewellery to purchase. Location is great close to everything especially shopping centre behind the hotel. Easy to walk too. Great little pub next door. Riu at reception is very gracious & accommodating. Chef was not working the night we were there so the restaurant was closed. We had room 103

Allt var toppen, vackert rum i stadens äldsta privat bostad just bredvid centralen och med parkeringsgarage bredvid hotellet. Servicen utmärkt. Det ända negativa var att sängen var väldigt hård men vi bad om en extra bäddmadrass och bara tio minuter senare hade vien, det kallar jag service. Frukosten var superb. Väldigt mycket för pengarna.

Excelente hotel.El personal super amable y la ubicación perfecta.Repetire seguro. Hotel con encanto y muy agradable. Un 5 son duda El hotel está en pleno centro de la ciudad y el personal te aconseja sobre lugares interesantes que visitar.

Casa Melo Alvim is an incredible property, a 500+ year old manor house, fitted out to the highest quality. The best asset for this property is the staff! A big shout out to Rui who greeted us & helped with orientation and then when we were leaving gave us great advice for our forward journey. Perfect stay